UX Research Intern

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Your UX Research Internship at Genesys:As a UX Research Intern, you will support our research initiatives under the guidance of our experienced UX Research team. This role offers the opportunity to gain hands-on experience in a dynamic tech environment, working on real projects that impact our users. You will collaborate with cross-functional teams, including design, product management, and engineering, as well as, various strategic partners across the business to gather and analyze user insights that drive our product development process.What you will do:Assist in designing, planning, and conducting user research studies, including surveys, interviews, usability tests, and field studies.Contribute to the analysis and synthesis of research data, generating actionable insights that inform design and product decisions.Help in creating research materials, such as participant screeners, discussion guides, and surveys.Support the UX Research team in managing and recruiting participants for research studies.Participate in research readout sessions and workshops to disseminate findings across teams.Contribute to the maintenance of our research repository, ensuring findings are accessible and actionable.What we look for in you:Currently enrolled in a Bachelor’s or Master’s program in Psychology, Human-Computer Interaction, Design, Consumer Behavior, or a related field.A keen interest in UX research with a basic understanding of research methods and techniques.Excellent communication skills, both verbal and written, with the ability to convey complex concepts clearly and persuasively.Strong analytical skills with an attention to detail.Ability to work collaboratively in a team environment and independently on assigned tasks.Prior experience in UX research or design projects (academic, personal, or professional) is a plus.*Market competitive salary with an anticipated base compensation range of $18.46 - $53.10 USD.  Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location.Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $0.00 - $0.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.