IT Support Engineer - Corporate Functions

IT Support Engineer - Corporate FunctionsDescription -Join our dynamic and diverse team of IT professionals supporting Corporate Functions applications and help us deliver innovative solutions. This is a great opportunity to learn end-to-end IT processes and gain experience on applications supporting internal functions, this position will allow you to interact with different technologies, teams, and business stakeholders. Get to know HP on its core.Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.Responsibilities: Participates as a member of an IT technical team. Performs basic analysis of functional or service requirements using fundamental understanding of IT Business process or problems. Implements end-user or enterprise infrastructure or application services prepared by more senior Engineers.Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity. Resolves technical issues of moderate complexity within a given technical area. Partners with members of a given team or other IT teams as appropriate. Identifies potential escalations and proactively alerts management.Provides solutions to prevent problems from occurring in area of responsibility including patch management. Reviews, implements and verifies changes/solutions of medium complexity and risk. Ensures configuration management database entries are complete and accurate.Education and Experience Required: Bachelor's degree in Management Information SystemsComputer Science or equivalent experience and a minimum of 2 years of related experience or a Master's degree and up to two years of experience.Knowledge and Skills: Good verbal and written communication skills. Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and serverweb related applications).Experience with business IT applications (e.g. supply chain, customer relationship mgmt, HR, finance) .Basic skills in scripting andor programming language. Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.Strong initiative, problem solving, priority setting, and collaboration skills. Good organizational and analytical skills. Exhibits a high level of initiative and integrity. Possess creative ability, credibility and self confidence.Job -Information TechnologySchedule -Full timeShift -No shift premium (Mexico)Travel -NoRelocation -NoEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.