Director of Operations

Who we are Focal Systems is the industry leader in retail AI solutions. We are a Silicon Valley based startup that has more than doubled in size every year since inception. We are a Deep Learning first company. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal Systems has been deployed at scale with the top retailers in the world – including Walmart Canada. We are looking for smart, creative and passionate people who want to help build a great and enduring company and deploy Deep Learning to the world!  What we are looking for Focal Systems is currently expanding our operations in the United Kingdom, and we are seeking a Director of Operations to be an integral member of the Focal Systems team. You will build and lead a highly experienced team of field operations experts focused on deploying and maintaining state-of-the-art imaging technology devices. The team is responsible for the end-to-end installation and maintenance of Focal Systems shelf cameras that are currently being deployed at scale (think 100,000+ units) at leading retailers throughout the world. What you will be doing Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks Collaborate with executive management in the development of performance goals and long-term operational plans Analyze operational processes and performance, recommending solutions for improvement when necessary Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration Identifying and targeting areas in which the business can improve operations Work with the field teams across the organization to ensure tasks are completed Proactively address barriers to success, including being a direct contact for support escalations Understanding the customer's business, defining success criteria, and building plans to exceed expectations What you need to be successful 10+ years of operations experience with 5+ years in a leadership role with significant experience in managing people and process Bachelor’s degree (preferably advanced degree) Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management Proven ability to plan and manage the operational process for maximum efficiency and productivity Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands Excellent communication, presentation, and demonstration skills Good understanding of account management and customer success Knowledge of the retail, mass merchandiser, home improvement, and/or grocery operations, along with the associated IT stack such as shopper-facing apps, back-room inventory management, and/or retail POS systems is a plus Ability and desire to work independently in a remote environment and travel nationally to customers stores Six Sigma certification Startup mentality, team player and willing to work 40+ hours a week Why Focal Systems Strong Values and Mission We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception. Exceptional Team We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art. Outstanding Partners We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors. What we offer We care deeply about the health, happiness, and wellbeing of all of our employees. We offer: Competitive Salary & Attractive Stock Paid Time Off  Quarterly Team Retreats Education grant #LI-Remote