Host Success Manager II

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.   About the team: Turo is the world’s largest car-sharing marketplace, where you can book the perfect vehicle for your next adventure, from a vibrant community of trusted hosts across the US, Canada, the UK, France, and Australia. As the UK’s first-ever dedicated Host Success Manager II you will project manage strategic initiatives to meet our ambitious goals to build the quality and scale of our host community. This is a rare opportunity to own a major growth lever in Turo’s UK business.  Hosts are the individuals, entrepreneurs, and businesses that share their vehicles on Turo. You will build a host community across the UK that upholds our host quality standards to ensure hosts are delivering world-class customer experiences for our guests. The initiatives you implement will require cross-functional collaboration and stakeholder management across marketing, analytics, partnerships, operations, and senior leadership.  To build a world-class host community you will need to develop meaningful relationships with our top performing hosts. This will include organising and running host community events and workshops across the UK. You will get to meet and connect with a fascinating group of entrepreneurs. You will be the point of contact for our support teams to escalate any host-related issues.  What you will do: Create, manage, and execute strategic multi-stakeholder strategic initiatives to meet our supply performance goals Collaborate closely with the marketing team to deliver host content and engagement campaigns Organise host workshops and community events across the UK and deliver engaging content and presentations Build, optimise, and test the workflows in place to onboard new hosts Become the subject matter expert in how to run a successful car sharing business on Turo in the UK Build and maintain trusting relationships with key accounts (Power Hosts) and provide the support required to grow their business Create and share supply performance reports. You will own monthly supply performance reports Become the escalation lead for Host-related issues Your Profile: At least three years relevant business strategy, marketplace strategy, or events experience required. Strong interpersonal and presentation skills. Excellent organisational skills and attention to detail.  Ability to critically analyse supply performance. This includes defining, tracking and quantifying the impact of supply initiatives and campaigns. Can-do attitude and willingness to roll up sleeves. Ability to function well in a high-paced and at times stressful environment. Proficient with Google Suite, including Google Slides (creating client-facing decks) and Google Sheets (can manage complex spreadsheets) Bonus if you have: Bachelor’s degree #LI-ZS1 Benefits Competitive salary, equity, benefits, and perks for all full-time employees Employer-paid medical, dental, and vision insurance (Country specific) Retirement employer match $2,000 Learning & Development stipend to invest in your professional development $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program $100 USD Monthly Turo travel credit Cell phone, internet and Fringe benefit stipend Paid time off to relax and recharge Paid holidays, volunteer time off, and parental leave For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities Annual Turbo Week (week-long, company-wide conference)   We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you. Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!   Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.   Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.   Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.   We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com .   About Turo Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts. Discover Turo at https://turo.co m , the App Store, and Google Play, and check out our blog, Field Note s .   Read more about the Turo culture according to Turo CEO, Andre Haddad.