Field Service Engineer

          At Alamar Biosciences, we’re on a mission to transform the field of proteomics for the early detection of cancer and other diseases. We are creating the world’s most sensitive proteomics platform to unmask the deepest secrets of our proteome. Our fully automated, high throughput platform will empower new biomarker discoveries for early detection and prevention of common diseases. We provide exceptional opportunities for those who have the entrepreneurial spirit, enjoy developing novel technologies and products, and aspire to grow together with the company. We are searching for a mid-Sr level Field Service Engineer to join a dynamic team of professionals supporting Alamar’s automated instrument for high-precision proteomic analysis. Centered upon field engineering within our Customer Support organization, this role will leverage your expertise to deliver exceptional levels of customer service. This is a customer facing, hands on role and as an early hire offers the opportunity to make a meaningful impact on the development of our field service team. The role has a significant opportunity to collaborate closely with Engineering and R&D teams. Primary Responsibilities:  Provide exceptional levels of remote and on-site customer support based in the Boston vicinity to customers in North America and beyond. Initiate and cultivate positive relationships with customers and colleagues Address customer requests rapidly, including documenting in CRM system Proactively collaborate with colleagues to provide comprehensive solutions to customer facing issues Instrument installation, planned maintenance, corrective maintenance, and upgrades for Alamar’s ARGO platform in customer facilities Conduct customer training on use and maintenance of instrumentation Provide valuable Voice of Customer insights to inform product improvements Create and refine scalable customer support processes which allow for future growth Create / review technical work instructions, manuals, and bulletins Qualifications:  Bachelors degree in related field and 4-5 years of field-based experience in bio-tech industry; or a combination of relevant experience Exceptional ability to communicate across all organizational levels, including executives Pragmatic thinker with a clear and effective approach to problem-solving  Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity Demonstrated interest and ability to learn assay applications then use that knowledge during customer support interactions Demonstrated technical skills including ability to diagnose electrical, electro mechanical and, fluidic sub systems Strong orientation towards process improvement, adept problem-solving skills, and unwavering commitment to quality Ability and willingness to travel from your Boston vicinity location to customer sites in North America with possibility of some international travel. Are you a customer focused, positive, can do, self-motivated, goal-oriented, engineer? Do you want to work with a team who works together to accomplish goals? We want to hear from you. The base salary range for this full-time position is $135,000 - $150,000 + equity + benefits. Our salary ranges are determined by work location, job-related skills, experience, and relevant education or training. The ranges displayed on each job posting reflect the minimum and maximum target for new hire salaries but are subject to change if the leveling of the role is adjusted. Your recruiter can share more about the specific salary range during the hiring process.   Alamar Biosciences is an Equal Opportunity Employer.