Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Job Overview: We are seeking a highly skilled and motivated individual to join our team as an Adobe Marketo Support Manager. The ideal candidate will be responsible for managing and leading a team of support professionals to ensure the smooth operation of Adobe Marketo, a leading marketing automation platform. This role requires a deep understanding of Adobe Marketo, excellent leadership skills, and a commitment to delivering outstanding customer support.Responsibilities:Team Leadership:Lead and manage a team of support professionals to provide exceptional customer support.Foster a positive and collaborative team culture focused on achieving performance goals.Adobe Marketo Expertise:Possess a deep understanding of Product support, functionalities, and best practices.Stay updated on the latest trends and updates to provide proactive support.Customer Support:Oversee the resolution of customer issues, ensuring timely and effective support.Collaborate with cross-functional teams to address customer concerns and improve overall customer satisfaction.Training and Development:Develop and implement training programs for support team members to enhance their skills and knowledge.Provide ongoing coaching and feedback to support team members for continuous improvement.Collaboration:Work closely with the product development and marketing teams to communicate customer feedback and contribute to product improvements.Collaborate with other departments to streamline processes and improve overall efficiency.Qualifications:Bachelor's degree in a related field (or equivalent work experience).Proven experience in managing a support team, preferably in the software or technology industry.In-depth knowledge of Adobe Marketo and marketing automation principles.Excellent leadership, communication, and interpersonal skills.Strong problem-solving abilities and a customer-centric mindset.Ability to thrive in a fast-paced, dynamic environment.Preferred Skills:Atleast 2 yr of Management experience, with an overall exp. of 7+ yrsWorked in Support Role or exp. in customer support environment.Enterprise support experience will be an added advantageFamiliarity with other marketing technologies and CRM systems.Experience with project management tools.Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
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