Service Account Manager

We are looking for a Service Account Manager to join our service account management team in the Korea. This is an amazing opportunity, reporting to Customer Care Director.  This role is responsible for developing long-term customer relationships that drive customer retention, portfolio expansion and overall satisfaction.About You – experience, education, skills, and accomplishments  Bachelor's degree or equivalent5 years of relevant experience in a customer care environmentFluent in Korean, EnglishIt would be great if you also had . . .  Research backgroundKnowledge of or experience in Academic Library sector (Web of Science, Endnote)Strong interpersonal skills engaging with individuals at all levelsAbility to work through customer conflict and provide resolution using provided guidelines and judgementAbility to learn new products quickly and to adapt to changes in delivered servicesWhat will you be doing in this role? Provide customer account management and ensure customer retention for an assigned portfolio of customers through service excellence. Act as a liaison between the customer and business departments within Clarivate, taking ownership of complex issues and working across the organization to expand and protect existing business. Contribute ideas and initiatives for improving services, systems and processes that will enhance the customer experience. Analyse and understand the customers business, renewal behaviour, financial information, market activity and internal processing data to identify customer issues, trends, opportunities, and efficiencies. Coordinate and actively participate in customer visits, presentations, workshops, user groups, forums and/or tours. Support the development of Customer Care Advisors through effective coaching & mentoring.About the Team The APAC Customer Care team is a team of 10 today and growing. The team is geographically spread across China, Japan and Korea. It’s an exciting time to join the Customer Care team at Clarivate as we are in growth mode.   Hours of Work  40 hours per week, Full-time permanent position based in KoreaAt Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.