2024 Summer Start Date:This position will start in the summer and could have the opportunity to continue into the fall*. Please see our start dates below.Summer Internships: Monday, May 20, 202440/hours per week max*If extended into the fall, hours would decrease to a max of 20 hrs/week. Extensions are based off business need and performance.Job SummaryThe Customer Success Intern supports the Customer Success team through excellent service and collaboration with internal and external stakeholders. This person will assist individual Customer Success Managers through short term projects and aid the overall team in long term initiatives to strengthen customer and employee experience. In this role, this person will work cross-collaboratively with additional teams within Workiva.ResponsibilitiesWork with customers on ad hoc requests to ensure their success and strength Workiva platform use.Lead customer platform training on an as needed basis. Utilize CRM tools to report on internal team goals. Assist with department initiatives and projects.Provide exceptional customer service to internal and external stakeholders.Collaborate with internal, cross-functional teams including, Sales, Operations, and Marketing on various projects.Share knowledge with teammates by being an active participant in team meetings and on communication channels.What You'll NeedSkillsStrong communication and leadership skills demonstrated through leadership positions in community, school, or other programs.Professional, confident, energetic personality with excellent interpersonal skills.Ability to work independently and take initiative in a remote, online environment.Attention to detail and follow-through are required.Must be technically savvy and demonstrate a high level of competency using Excel, Word, Google Docs, etc. .ExperienceExperience using Excel, Word, Google Docs, and similar word processing programsEducationMust be currently enrolled in a degree-seeking program, preferably in business or similar program.Additional language skills in Spanish or Portuguese desired, but not requiredTravel RequirementMinimal travelWorking Conditions & Physical RequirementsReliable internet access for any period of time working remotely, not in a Workiva office.Sponsorship requirements:Must be authorized to work in the United States and not require sponsorship now or in the future.How You’ll Be Rewarded:Salary range in the US:$21.00 - $21.00401(k) participation and matchPaid sick leaveA unique opportunity to further your learning experience through additional internship seasonsWhere You’ll WorkOur values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.At Workiva, You’ll Enjoy: Intern Environment: Workiva was ranked a top 100 internship program by WayUp and ranked #20 in Best Places to Work for a reason! Our interns have the opportunity to participate in mentoring, professional development, networking, and flexible hours during their internship. We continually strive to provide numerous resources to build not just excellent interns, but excellent business professionals. Real Work Experience: Workiva interns are treated as full-time employees and are allowed the freedom to contribute to real work that truly impacts Workiva and it’s operations. From writing code in our production environment to directly supporting our customers' on our newest platform, our interns play a vital role in our company! Fantastic Perks: Being an intern at Workiva has benefits beyond just a paycheck. You can’t beat the wellness discounts, 401k participation and match, casual dress environment, paid sick leave and countless other perks that Workiva offers! Involvement: Ability to participate in Business Employee Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+), Veterans, Disabilities), Volunteering, Company wide celebrations, and moreOpportunity at Workiva: At Workiva, we offer more than just a 12-15 week spring or summer program. 80% of our interns extend longer than just 1 semester with us to continue work on their projects. As long as you are enrolled in a degree seeking program, you could have the opportunity to be an intern at Workiva until you graduate!Learn more about life at Workiva: [*https://www.linkedin.com/company/workiva/*]Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic. We strongly encourage and welcome people from historically marginalized groups to apply.Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email EarlyCareer@Workiva.com.Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.#LI-JV1
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