Implementation Engineer

As passionate about our people as we are about our mission.What We’re All About:Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.What Makes Q2 Special?Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.Q2 is seeking an Implementation Engineer, based out of Bangalore, India. You will be exposed to a highly customizable product that is configured and engineered differently for each customer to produce like results. You must be exceptionally detail-oriented and an energetic self-starter who can work independently and, in a group setting to succeed in this role.  RESPONSIBILITIES:Experience with Windows Operation System, Hardware configuration including hosting including setting up windows services and IIS app pools Experience in Configuration and deployment of Web Services Troubleshoot complex client applications, integrations and environment issues  Troubleshoot and resolve customer problems of a complex nature such as code defects, product configurations (files or data), networking, platform, third party communications, hardware configuration or modifications in database tables Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.    Leverages relationships with senior internal and external personnel to resolve issues and provide outstanding customer support.   Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to Exercises solid judgement in selecting methods and techniques for obtaining solutions Oversee key team initiatives to ensure prioritization and timelines are maintained Formulate, organize, and facilitate cross-functional coordination of project Strong written and oral communication skills Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environmentEXPERIENCE AND KNOWLEDGE:Must have 2+ years of related work experience Bachelor's degree or equivalent General understanding of SQL/database and Powershell knowledge; Data migration experience a plus Basic knowledge of networking and sftp file movement including WinSCP and PSFTP Ability to learn new languages (read and interpret), including Linux and, or other languages as needed  Must have the ability to work on multiple cases, prioritize, and resolve issues in a timely manner within a high-pressure environment Innate desire to find the root causes of technical issues, while balancing business needs to identify, support, and solve customer needs Excellent documentation, analytical, and problem-solving skills and organizational skills Ability to quickly learn new technologies and programs A focus on customer satisfaction, demonstrating initiative, self-motivation, and a keen attention to detail needed Must maintain excellent customer service and professionalism in all customer interactions to include thorough and consistent follow-through Knowledge of banking practices and Salesforce is a must Working the US business hours of EST or CST(India night-time is a must-ask) Health & WellnessHybrid & Remote Work Opportunities                                                                  Flexible Time OffCareer Development & Mentoring ProgramsGenerous Retirement Benefit Plans, including a company-matching HSA program.Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parentsCommunity Volunteering & Company Philanthropy ProgramsEmployee Peer Recognition Programs – “You Earned it”How We Give Back to the Community:You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, Ladders for Leaders, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.