Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.What this role is:A senior level HR business partner role where you will be challenged to bring people solutions to business problems, putting your client at the center. You will guide senior leaders to be better and engage their teams to deliver the best customer experience SaaS products on the planet. You will work closely with the leadership teams of our Product organization to understand their strategic needs. Then you will work with our matrixed and global HR team of HRBPs and members from talent, compensation, HR operations, and talent acquisition to design and deliver relevant results. You will work to implement workforce strategies, ensuring engagement, all while navigating dynamic & agile teams. You will help deliver the employee experience at scale with your global team and much more!What this role isn’t:This isn’t an admin or compliance role. We are looking for a thoughtful human resources business partner experienced in creatively addressing business issues with leaders related to employee engagement and our people strategy.What you’ll bring to the table:We are looking for someone with a true global perspective – although US-headquartered, we have more employees internationally than domestically. You must have international human resources experience, be technically adept at your craft, and possess fantastic people skills. We need someone to lead, listen and partner, consider the issues at hand, and connect the dots at scale.Some details about what you’ll do:Collaborate with leaders to understand their business and talent challengesSupports leaders through challenges and guide to HR best practicesPartner with business executive leaders to communicate and implement the global people programsPartner with leaders to communicate and implement the HR philosophy, vision, and strategyWork as part of a dynamic HR team and partner with your peers to develop industry leading people solutions to global problems and transform HRCreate and use data analytics to provide insights and make decisionsFacilitate employee engagement activities through periods of significant changeVarious other projects, as requiredMinimum requirements:You should have a degree. But we value experience more. A lot of it. You will need at least 7 years of progressive HR Partner experience in a global organizationExperience implementing programs, supporting change, developing inorganic growth, or guiding transformationYou must be a good communicator, partner, one who can affect or sway and be committed to agile customer serviceAdvanced analytical skills, deep understanding of Excel and PowerPoint, and HR information systemsExperience with M&A due diligence and integrationPersonable, sense of humor, pleasant to work withPrior public company experience is a plusAbility to travel to key Genesys offices, as needed, and manage across various time zones. Our teams are in Canada, Ireland, Hungary, India, Israel, and others#LI-RemoteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $115,850.00 - $227,350.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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