Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.
Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.
At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.
About the Opportunity
RESPONSIBILITIES:
Within the international and multicultural Onboarding department, and reporting to the VP Global Retail Success, your mission will be to manage the team and projects to ensure the growth and sustainability of the use of our solutions for our customers. More specifically, you will be:
Salsify is seeking a highly motivated and results-driven Manager Onboarding Projects and Communication to engage, enable and retain a portfolio of Salsify’s customers in our scaled segment. The MO is ultimately responsible for the complete onboarding lifecycle for a portfolio of Salsify Retailers. This role is focused on ensuring that customers receive maximum business value from their community of Suppliers. The results of these interactions are customer satisfaction and retention.
How you'll make an impact:
Ensures that Retail customers receive business value from their community of Suppliers with the product SupplierXM by focusing on onboarding, education, and adoption measuring success and activities that increase Usage KPIs and satisfaction.
Is responsible for the Onboarding projects' success and recommends and carries out Onboarding projects and communication plans with their portfolio of customers
Hires, coaches and develops Customer Onboarding associates and contributes to retaining top talent
Identify partners to build an external team that can deliver qualitatively and quantitatively to cover extra workload.
Monitors exchanges and pushes for high quality standards assisting their teams with active listening, asynchronous monitoring and suggestions and also provides follow up dashboards (salesforce, BI).
Reports on KPI's progression accurately, analyzing and correcting differences if they exist and define actions
Increases customers’ satisfaction, platform adoption and a clear articulation of Retail Success with the Customer Success Manager.
Builds onboarding campaigns and analyzes the results of each campaign to define changes and “best practices”
Creates engaging onboarding tutorials and trainings for both retailers and manufacturers
Draws the most effective way to digitize onboarding journeys and proposes improvements of the process to change users’ experience and improve our efficiency
Works efficiently with tools such as: Intercom, Google Suite, Wordpress, Appcues, landing page, URL tracking, Gslide, etc.
Occasionally, the Manager onboarding will collaborate during the pre-sales cycle to build sales proposal and help with a seamless transition and positive customer experience
You'll Enjoy This Role If You Have:
5 years of Management experience
Marketing and digital experience
Project management: ability to manage multiple projects at the same time
Good relationship management: able to deal with clients and work cross-funtionally with several teams: Customer Success Managers, professional services, product
Marketing: understanding of the challenges and needs of “retailers” customers in order to push them into communication campaigns for suppliers.
Business school or communication school degree
Can do attitude
Retail experience is a plus
Active listening (customer centric)
Capable of understanding, articulating and prioritizing tasks
Analytics
Digital Communication skills
Exceptional communication and presentation skills (Written and oral)
Fluent in French and English as clients will be France based
What you’ll get from us
A true startup experience in one of the fastest growing startup in Paris: no bureaucracy and daily successes that have a real impact on the business
You will participate to the team's growth and the revolution of the CPG industry
A fast-learning curve with growing responsibilities
Working with dynamic, smart and passionate people
Extras: team offsites
#LI-IA1
Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!
A member of Talent ' talent@salsify.com ' will be reaching out about next steps if we would like to move forward.
Salsify’s mission is to empower brand manufacturers to win on the digital shelf.
Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.
We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal), Paris (France), and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!
Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.
An Inclusive Place To Work
Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Accommodations
Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact cx@salsify.com .
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