Operations Lead – India/Greater China/Greater Asia

Operations Lead – India/Greater China/Greater AsiaDescription -Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.About HP:HP is ranked among the Top Companies to work. Among the recognitions include One of the World’s Best Places to Work by Glassdoor 2019, One of the Top Companies for Women Technologists by Anita Borg Institute, One of the Top 10 Fortune 500 Companies Millennials are most excited to work for by SurveyMonkey and Working Mother 100 Best Companies for 27 years.HP is a proven leader in Personal Systems, Printing, and 3D Printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong position in the industry to extend our leadership in traditional markets and invest in exciting new technologies.About Customer Experiences: The Customer Experiences is the epicenter of HP's executive engagement strategy. Our organization prioritizes ensuring that customers and partners have the best experience when visiting one of our Customer Welcome Centers (CWCs) across the globe. The Customer Experiences team is dynamic and international and offers a supportive environment for continuous learning and professional growth.As the Operations Lead, you will play a pivotal role in ensuring the seamless and efficient functioning of our customer service operations in India, Greater China, and Greater Asia. Your responsibilities will encompass overseeing daily activities, optimizing processes, and driving a high level of customer satisfaction. We are looking for a results-driven individual with a passion for optimizing customer service operations.The person in this role:Key ResponsibilitiesOperational Management. Lead and supervise day-to-day operations within the Customer Welcome Centers in India, Greater China, and Greater Asia. Process Optimization. Collaborate with cross-functional teams to enhance operational effectiveness in the Customer Welcome Centers. Troubleshoot and resolve operational challenges in a timely manner.Quality Assurance. Establish and maintain quality standards for customer interactions.Customer Satisfaction. Focus on enhancing the overall customer experience by addressing customer concerns and feedback. Implement strategies to improve customer satisfaction scores and Net Promoter Scores (NPS).Compliance and Reporting. Support the organization by regularly checking customer visit reporting to guarantee accuracy on our performance metrics. Ensure compliance with data privacy regulations in your region.Education and Experience RequiredBachelor’s degree in business administration, Operations Management, or a similar field.2-3 years of professional experience in a related role within a customer service or contact center environment.Familiarity with CRM systems and operational tools.   Knowledge and SkillsStrong analytical and problem-solving skills. Excellent communication in English and interpersonal abilities.Capacity to work with remote teams from different cultures and across time zones.Job -MarketingSchedule -Full timeShift -No shift premium (India)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.