Senior Principal Solution Consultant

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Department & Team: Genesys PS Innovations Genesys is currently recruiting for a Senior Principal Solution Consultant to join our App Foundry Pre-Sales team. The Solutions Consultant works with the Sales Account Executives and the App development teams to develop new business across all Genesys App Foundry products. The Solutions Consultant works in a consultative role to understand customer needs and map them to Genesys software, services, and consulting offerings. This client-facing role works with all levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including C-level decision makers.Key Responsibilities:Managing assigned prospects/customer to help progress sales opportunities.Leading proofs of concept and pre-sales engineering in collaboration withBring a deep understanding of customer problems and solution benefits to all prospect and customer interactions.Ensuring Sales Account Executives are being supported properly.Your role as Solutions Consultant is to act as a link between the customer’s needs and potential solution value. Due to the breadth and technical complexity of the Genesys App Foundry solutions, a mastery of general contact center, customer experience, and cloud services technologies is imperativeYou will develop and apply best practice principles in the areas of Solutions Consulting and be able to engage effectively with executive and middle level management.The primary responsibilities for this role include (but are not limited to).They seek to understand customer requirements through consultative discovery efforts.Uncovering technical and functional gaps in the customer experience (CX).They work with the customer to co-create solutions to bridge the CX gaps.They bring a unique perspective in matching Genesys solutions to customer requirements.They are able to address the needs of both business and technical influencers.They are effective at handling objections and demonstrating value.Minimum Requirements:Experience in a Solutions Engineering role, giving live demonstrations and developing presentation materials8+ Years previous business experience in contact center or customer experience management softwareExpert-level familiarity with contact center data and analytics8+ years previous business experience in one or more of the following areas:Solutions/Pre-Sales Engineering, Management Consulting, Software Development, Product ManagementProven record of independently solving ambiguous and or ill-defined business problemsStrong time-management and organization skills; comfortable working in a fast paced and frequently changing environmentAbility to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.)Ability to communicate and present to Genesys management as required.Ability to multi-task and manage multiple streams of work simultaneously.Strong written and verbal communication skills.Ability to work and communicate effectively with internal stakeholders.#LI-CP1 #LI-RemoteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $121,500.00 - $238,400.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.