Transition and Transformation Subject Matter Expert

Transition and Transformation Subject Matter ExpertDescription -Description:The Managed Print Services & Solutions provides to Enterprise and Corporate customers a combination of HW, Supplies, Financing and Services. The Managed Print Services Business is expanding and is a strategic growth area to HP that provides an optimized print environment for Enterprise customers, including imaging and printing devices, software, supplies, management and support, assessments, and workflow processes. MPS is part of the Print Services organization sitting within Imaging, Printing & Solutions. The Transition and Transformation delivery team represents the delivery organization working alongside the pursuit teams to ensure the costs and delivery methodologies are defined. Once the contract is signed, the team coordinates all deployment activities across multiple countries to implement the new MPS contract.Job scope/summary:The person in this role is expected to be a recognized authority on relevant subject matter knowledge in the area of direct MPS Transition and Transformation services including processes, tools and techniques. The role should apply developed subject matter knowledge to solve common and complex business issues with different scope and complexity and recommends appropriate alternatives. May act as a team or project leader and provide training, mentoring and guidance to colleagues & partner team members. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations.Job specifics/responsibilities:Accountable for leading internal breakthrough improvement programs. Is seen as an authority and leader in all aspects of transition / transformation activities.Serve as subject matter expert and align with other teams on processes and deals specifics.Knowledge and understanding of all MPS transition functions – PMO, PM, GPMEstablishing and ensuring that appropriate TTM processes are used/followed (such as reporting, risk management, lessons learned, quality, management of change & communications etc.). Build and update knowledge repositories for all functions.Escalation management – be a liaison for internal & external stakeholders for any project/team/market escalations. Proactively monitor and support the escalations until resolution.Attend Handovers from Pursuit to Transition & Transformation team, ensuring the correct documentation and knowledge are transferred.Project Management - manage end to end Transition and Transformation of few MPS deals as a Project Manager to retain knowledge and experience from real life deals (from handover to operational team, preparation, installations, closing, to handover to business as usual). This includes implementing customer contracts in accordance to the specific terms and conditions for Managed Print Services.Ensure regular reporting and communication of project status to internal and external stakeholders/managementSupport Transition team, including Market leads in solving complex cases to ensure Transition (project) success.Work with the team to consolidate and provide data and reports to EMEA markets i.e. market specific reporting (HW forecasting, shipped/not billed report, leasing missing info tickets, red accounts TAT/budget)Lead and manage the execution of project plans in collaboration with market leaders.Be a Coach and Mentor to new hires and/or current team members.Create and update onboarding and training plans for all transition functions.Monitoring and control of project budgets and TATWorking relationships:InternalAll MPS CommunityIn-country delivery teamsEMEA Delivery Management teamOngoing Delivery teamsExternalHP Inc. CustomersHP Inc. PartnersEducation (degree) and professional experience required:Bachelor’s degree in Business, Economics, Project Management or equivalent5+ years Project Management experience in IT transition implementation projectsManaged Print Services knowledge and experience is considered strong advantageOther requirements:Strong English language skills (written and verbal)Personal skills and qualities:Highly developed project and program management skills applied to global and complex projects and programs, i.e., large scale deployment/networking.Solid understanding of HP's organization & operations, including Transition processes & Managed Print Services overall.Proactive, self-motivated person with can do attitudeAdaptability and flexibility - quickly adapts to changesStrives for operation and processes continuous improvement & optimizationEscalation and problem-solving skills – analyze, drive, propose solutions and resolve problemsStrong negotiation skills and ability to influence stakeholdersFocus on customersKnowledge of MPS services and solutionsLead ProjectsManage internal and external project stakeholdersStrong people management skills - lead by example: positively influence others to achieve results that are in the best interest of the organizationTraining and coaching skillsDemonstrates business acumen and understanding of organizational strategyDemonstrates excellent attention to details and reporting skillsCommits and delivers with integrity, transparency & qualityTechnical skills MS Office proficiencySmartsheet tool knowledge is considered advantageCertifications:PMP/ Prince2 practitioner certification is considered advantage.We love our work environment and career growth journey. We think you will too:Inspirational and collaborative team that supports your growthVarious career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)The great professional exposure with a wide range of collaborators (e.g. corporate clients, business sales functions, higher management) empowers you to have a meaningful impactWhat do we offer:Additional medical insuranceLife insuranceAdditional days paid leaveFood vouchersWellness program (incl. Multisport cards)Work-life balance support including work from home opportunitiesWe’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is a personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.Job -ServicesSchedule -Full timeShift -Standard Shift (Bulgaria)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.