Marketplace Customer Experience Business Manager

Marketplace Customer Experience Business ManagerDescription -Job DescriptionMarketplace Customer Experience (CX) Business Manager:Applies advanced level of subject matter knowledge to solve a variety of common business issues and is regarded as a subject matter expert.Frequently contributes to the development of new ideas and methods.Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.Acts as an expert providing direction and guidance to process improvements and establishing policies.Frequently represents the organization to external customers/clients.Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. Main Responsibilities:Understand CX key pain points and customer E2E shopping experience into marketplace platformsIdentify CX issues on Marketplaces for HP Product LinesWork with Marketplaces to develop and implement actions to improve online CXSupport and collaborate with country specialists (Online Leads, RAMs)Collaborate internally (country retail sales, category) and externally (3rd party agencies)Dive deep in data, information and reporting to provide high level insightsMonitor and analyze results to define next stepsEstablish good internal and external communicationAchieves assigned quota for relevant product groups and regionManage programs with multiple strategic accounts across the EMEA regionEnsures partners are compliant with legal and SBC practices.Education and Experience:University or Bachelor’s degree required.Minimum 8 years of selling or program management experience at end user account or partner level.Experience developing positive relationships and solving customer problems.Knowledge and Skills:Deep knowledge of the IT industry, competing vendors, and the channel, including competitive positioning. Fluency in English and Turkish.Any other European language will be a plus.Deep knowledge of ecommerce and digital marketingEffectively able to sell HP offerings by building strategic relationships with partner contacts; and promote HP programs and offerings.Develops account plans with partner to grow HP's share of the business.Partners effectively with others to ensure coordinated, efficient account management.Understanding of pipeline management basics and ability to explain benefits to partners.We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!#LI-POSTJob -SalesSchedule -Full timeShift -No shift premium (Türkiye)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.