Manager, Sales & CRM Operations

Manager, Sales & CRM Operations Location - London DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, publishers and digital ad platforms. DV’s technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com . What you’ll do CRM Data Quality Manage, train and develop a global team of Jr. Specialists who are responsible for working with Sales & Client Services teams to ensure CRM data is accurate and up-to-date, with a focus on pipeline, lead and contact management Support the rollout of Salesforce tools such as CPQ through the adjustment or creation of processes (particularly around account creation) Oversee global revenue ownership, ensuring relevant records are maintained accurately Work with Sales and Commercial Compensation to ensure quota contributing records are identified and maintained accurately Own our CRM pipeline management best practices and partner with our Salesforce Operations and Finance teams to meet the evolving needs of our business. Partner with Sales Leadership, BI, and Commercial Reporting to update existing or request new fields in Salesforce to ensure our data model reflects our evolving organisation. Partner with Marketing to provide commercial support to our inbound lead management process, providing guidance and input into process design and optimizations. Data Governance Provides input into the data governance policies owned by the Salesforce Operations team, with key focus on gathering input from all commercial departments to feed into development requests. Assists in the documentation of our data governance policies and educates the Commercial team on our best practices and guidelines. Performs regular audits and data cleanup initiatives to ensure compliance with data governance best practices and guidelines. Who you are Experience working for a company which engages in multi-party sales and contracts, involving consultants and/or agencies is strongly preferred Forward-thinking dynamic individual with an exceptional ability to manage multiple stakeholders from a variety of departments to generate advocacy and solve complex, multifaceted challenges Excellent project management and documentation skills Excellent listening and documentation skills to quickly identify multiple needs, challenges, and translate this into a project plan Management experience of a globally dispersed team of individuals strongly desired Excellent communication skills with strong attention to detail and an ability to take complex concepts and distill them down so they’re easy to comprehend Deep knowledge of Salesforce in an admin capacity is preferred but not essential. 5+ years’ experience in working in Business Intelligence, Data Visualization, Business Operations, Sales Operations or a related field in a fast paced, hyper-growth environment Experience with successful project development, management, and execution Ability to travel where required (4+ times per year) Not-so-fun fact:   Research  shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!