Summary Posted: Feb 13, 2024 Role Number: 200537394 The people here at Apple don’t just create products — they create the kind of wonder which has revolutionised entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Help us leave the world better than we found it.
Apple’s Sales organisation generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. The Sales Planning & Operations (SP&O) team supports the sales strategy with store fixtures, in-store technology, sales training and advocacy programs.
The EMEIA Enterprise Sales Training and Advocacy Programs team believe in creating world class solutions which equip sales staff with the right skills for them to provide the best customer experience.
Our largest and most successful program is Business Excellence Program. This program originated in EMEIA before being launched globally and has over 18k participants. The team also enables our indirect resellers through the Distributor Partner Program as well as training sellers who target small businesses.
We are looking for an individual who can work in partnership with the Program Manager to deliver key operational activities related to our Business People Programs.
Key Qualifications Key Qualifications Excellent interpersonal skills and the ability to build strong working relationships Able to analyse complex data with an eye for detail and the ability to identify trends Strong communication skills - verbal and written Values differences and seeks different perspectives Ability to present data in a clear and meaningful way Exceptional organisational and planning skills Tenacious and results oriented Eager to drive efficiencies An ability to leverage and use Apple internal tools Description Description This role will suit an organised and process oriented individual who can juggle a number of competing priorities whilst having an eye for details and delivering high quality and timely results.
The team’s main focus is driving engagement and program progression. This role will play a critical role in this mission by managing our high-touch community of Experts and Ambassadors by creating in-person, virtual and on-line experiences. At the opposite end, this role will help us scale training though the Partner Trainer Program (PTP) and Partner Learning Management Systems (LMS)
Coordinating engagement activities, including events for high-touch program audiences, including BEP Ambassador and Expert. Collaborate with the EMEIA EBC & Events team to plan end execute EMEIA wide engagement events. Support country teams with resources and tools to reinforce and sustain training and engagement locally.
Ensure timely and effective execution of enablement activities, tracking progress and addressing any issues that arise. Provide support to country teams on the local deployment and execution of Business People Programs.
Plan and facilitate regular community engagement events, forums and knowledge sharing sessions amongst the high-touch program communities.
Deploy low-touch, high scale training though the use of Partner Trainer Program and Partner Learning Management Systems.
Maximising engagement with our audiences involves reinforcing and rewarding desirable behaviour by delivering appropriate rewards and recognition which are aligned to the reward and recognition strategy owned by the BPP Program Manager. This role is responsible for the enablement budget for BPP.
Education & Experience Education & Experience - Experience working in an EMEIA role
- Understanding of Apple’s customer journey in consumer
- Previous experience working on complex project coordination
Additional Requirements Additional Requirements Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
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