#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Technical Account Manager with CrowdStrike you will provide proactive technical support to our Premium Support customers. At CrowdStrike, you will be working with people who “wrote the book” on hacking and internet security. We care deeply about our customers’ success. We ensure they are protected, stable, and empowered to stop breaches. To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills.This is a remote position which can be performed anywhere in the Pacific or Mountain time zone.What You'll Do:Serve as a technical contact and augment our customer support teamsParticipate with onboarding processPerform quarterly health checks and business reviewsParticipate in TAM on-call rotation helping answer customer inquiries and case escalation requests.Escalate customer issues to management when appropriate.Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.Leverage knowledge content and systems to obtain product expertiseParticipate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.Drive support cases to ensure issues are being resolved in a timely manner. What You'll Need:Bachelor’s Degree or equivalent experienceExperience working with Windows Operating SystemsKnowledge of enterprise web technologies, security and cutting-edge infrastructure Excellent customer service skills and ability to quickly establish technical credibility with customersExcellent communication skills, written and verbalProven problem-solving skillsCollaborative attitudeCommitment to customer successBonus Points:Bachelor’s Degree in related field3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization#LI-Remote#LI-RL1Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awardsCompetitive vacation and flexible working arrangements Comprehensive and inclusive health benefitsPhysical and mental wellness programsPaid parental leave, including adoption A variety of professional development and mentorship opportunitiesOffices with stocked kitchens when you need to fuel innovation and collaborationWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com, for further assistance.CrowdStrike participates in the E-Verify program. Notice of E-Verify ParticipationRight to WorkCrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $65,000 - $110,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.Expected Close Date of Job Posting is:04-12-2024
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