Deal Desk Manager

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.The Deal Desk Manager will partner with Sales Leadership and the regional Sales teams on small and medium sized sales transactions to provide guidance and recommendations on deal pricing, commercial structure, and contract terms and conditions to optimize revenue, bookings, and cash in-line with the Company’s financial and strategic objectives. The role provides great insight into pricing strategy, sales strategy, negotiations, and deal financials.Key Responsibilities:The primary responsibilities for this role include (but are not limited to):Support and enable team to drive commercial discussions on deals, working with Sales Leadership, account teams, and other members of Genesys to develop commercial strategy and deal structureReview and approve deal terms in Salesforce (SFDC) and ensure appropriate documentation in quote outputs and contractsLead communication and management of exceptions approval with relevant stakeholdersManage the planning and execution of the contract negotiation process, acting as a liaison between the business, Legal, and the customer to drive forward contract negotiationsNegotiate with customers on commercial and contractual elements of the dealContribute to the development of margin and/or pricing tools developed by other teamsDevelop and maintain a good working knowledge of customer needs combined with market and product knowledge to be able to influence and shape the development of commercial constructsSupport transformation initiatives related to the function of the Deal Desk within Genesys, particularly related to price realization improvements and quote-to-cash processes, in collaboration with Sales Operations, Revenue and Billing Operations, Customer Success Operations, Legal, Pricing, Product Management, and other functionsKey Requirements:Bachelor degree  (ideally with a focus in Economics,  Finance or Business)Minimum 4 years of relevant career experience with a SAAS company (in a Sales / Field finance, Revenue Accounting function) with demonstrated pattern of increased responsibility.  If in Deal Desk role, minimum of 2 – 3 years of experience.  Working knowledge of software pricing, discounting, value-positioning, and basic revenue recognition conceptsStrong analytical and modelling skillsExcellent written and verbal communication skills, Spanish or Portuguese speaking is a plus Deep knowledge of Salesforce and Microsoft OfficeAbility to manage large transactions and ensure that open items are resolved in a timely and efficient mannerWork under pressure without compromising qualityExperience working in a cross-functional environment to develop collaborative solutions but able to work independently when necessaryAbility to use judgment and draw on experience to make decisions or recommendationPersonable, energetic, and highly collaborative, able to build network quickly#LI-Remote#LI-DJ1Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $94,100.00 - $184,700.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.