Field Technical SupportDescription -Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instruction on routine work and general instructions given for new assignments.ResponsibilitiesMaintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems.Provide direct post-sales systems technical support to end users and HP Authorized Service Providers.Solve technical problems on an assigned hardware and software platforms.Use proactive monitoring procedures/tools to identify problem prevention opportunities.Classification GuidanceThe sections below help differentiate between levels to enable consistency. Education and Experience RequiredMinimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience.Knowledge and SkillsKnowledge of corporate organization, job, and policies.Advanced knowledge of operating systems and software.Basic skills in project management.Strong communication skills, problem analysis, and presentation skills.Ability to develop Customer relationships.Ability to perform while under high-pressure situations.Ability to work in a team environment.Basic networking, O/S, and troubleshooting knowledge.Detailed understanding of general/technical aspects of the onsite system repair job.ABOUT HPYou are out to reimagine and reinvent what is possible—in your career as well as the world around you.So are we. We love taking on tough challenges, disrupting the status quo, and creating what is next. We are in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.Our history: HP’s commitment to diversity, equity and inclusion – it’s just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!We are 55,000 HP employees, united in creating technology that makes life better for everyone, everywhere. And we fervently believe that one powerful thought has the power to change the world. Interested in joining us? Let’s talk.Job -ServicesSchedule -Full timeShift -No shift premium (United States of America)Travel -Relocation -NoEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.
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