Customer Engineer

What You’ll Be a Part Of:  ActionIQ is a leader in the massive and fast growing category of Customer Data Platforms (CDP). Our product brings order to Customer Experience (CX) chaos. ActionIQ’s CX Hub empowers everyone to be a CX champion by giving business teams the freedom to explore and take action on customer data, while helping technical teams regain control of where data lives and how it is used. We are backed by top-tier VCs Andreessen Horowitz, Sequoia Capital, and March Capital. Enterprise brands such as Autodesk, Bloomberg, The Washington Post, Hertz, Atlassian and many more use our CX Hub to achieve growth through extraordinary customer experiences. Join the AIQ Data Engineering Team: This role is part of the team of Customer Engineers in Professional Services, and we’re seeking highly talented individuals to join and grow our team. This is the intersection where the product has to meet customer needs and create value.  You are a customer-facing data engineer who loves to see technology and data used in ways that ensure our projects’ and customers' success. You have great attention to detail and are very proactive in seeking potential roadblocks to success. You have great people skills and know how to manage the trust and expectations of a customer. Above all, you want to make it work! You handle pressure well and you love being part of a team that wins. You know how to get the relevant people to help you achieve this goal, and you are prepared to roll up your sleeves and write code to bypass obstacles and make things work. How You’ll Contribute: Customer Engineers are the customer facing technical owners of our existing customer relationships and data driven deliverables on the AIQ platform. You will work hands-on with our technology stack and collaborate with several teams such as Product Engineering and Customer Engagement in order to deliver on all customer technical requests. You will be responsible for regularly interacting with our customers to gather requirements (e.g. weekly meetings, email, etc), and for scoping and prioritizing the incoming work. This can include: Designing Solutions - translate business requirements into technical solutions using SQL, scripting, codebase configurations, etc Setting up ETL pipelines across disparate data sources, and creating a unified Data Model Setting up/enabling new product features & ingest/export integrations Implementing the ActionIQ platform and its various components for our new customers Helping answer customer questions, and troubleshooting where necessary Participating in the on-call rotation You will also be: Finding out sustainable ways of addressing repeatable issues, and building tools for automation Contributing with documentation and building our customer specific configuration knowledge base A source of feedback for our product team, full stack and backend engineering teams What You Bring: BS degree in Computer Science, Engineering, Mathematics, Economics, Statistics, Information Management or similar 2+ years in a technical role that involves managing and manipulating large data sets, such as ETL, Data Warehousing, Analytics, Data Science etc. 2+ years in a client-facing role that involves being a point-of-contact for technical and non-technical users Proficient in one programming language and working knowledge of SQL and Unix command line tools Working Knowledge of Github, and AWS infrastructure Excellent problem solving skills Strong Communication skills Improvement mindset, through processes, tools and/ or documentation Strong professionalism & work ethic Nice to have: Working knowledge of Java and/or Scala  Marketing technology industry & relevant vendor knowledge Compensation:   Our compensation package includes base salary, stock options, and the great benefits shown below. The salary range for this role is: $105,000 - $125,000   Benefits & Perks Preview:  Stay Happy and Healthy: Enjoy leading Medical, Dental and Vision benefits, 401k, FSA, Commuter Benefits, Gym Reimbursement, flexible PTO and 12-weeks paid parental leave Accelerate Your Career: Opportunities to explore, enhance, and expand your skill set through conferences, workshops, and access to Udemy learning courses. Enjoy the View: We have a beautiful office in NYC right on Madison Square Park, and local employees come into the office on a hybrid schedule, three days a week (M, W, Th) #LI-Hybrid. Office perks include catered lunches, a stocked kitchen with beverages and snacks, and monthly social hours. Join a Community: Work with a fun, inclusive, and smart team of people as we build a New York City based enterprise software company. For additional information about all of our benefit offerings, check out our Careers page.    Learn from your future colleagues:  Learn more about the next chapter for us, our customers and the future of customer experience here . To find out more about our people and Life At AIQ, be sure to visit our Medium Tech and Life blogs . Your Interview Journey: Check out this guide for an overview of our interview process.  ActionIQ is committed to building an inclusive, equitable, and diverse organization. We embrace equal opportunities for all applicants and want to foster a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. AIQ welcomes applicants of any race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background.