Senior Business Systems Analyst

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  Our culture is based on collaboration and the growth and development of our teams.  We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Senior Business Systems AnalystJob SummaryPartners with Business Groups to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications. Works with Business Groups to define their global IT requirements and to analyze appropriate solutions. Leads projects from inception to completion with matrix, global teams.ResponsibilitiesBusiness Requirements AnalysisPartners with business collaborators to analyze, define and document business requirements, within and across functionsDrives standard methodologies during requirement capturing and modelingHas a proven focus on capturing core requirements, beyond stated requirements and accurately places these within a broader contextUnderstands business environment and helps to connect/align relevant business customersProcess Modeling and DesignPartners with business collaborators to analyze, define and document business processes across functionsDrives standard methodologies during requirements gathering and modelingUnderstands business environment and helps to connect/align relevant business partnersStakeholder ManagementLeads customer expectations and communications within and beyond functional trackKnows business environment well enough to identify and proactively include the accurate partnersInteracts regularly with senior management level customers, and demonstrates value from realized projectsSolution DesignResponsible to craft and detail multi-functional and global solutions, drawing on functional expertise of functional and technical team members or vendors, as appropriateAdvises on solutions prepared by peers or supporting team, and champions good design practicesDocumentation·Documents and reviews broader team documentationSupports team in identifying and defining relevant documentation templates pertaining to solution deliveryIs a champion for knowledge transfer to enable/empower other team membersFunctional DesignDevelops functional designs for applications, integrations and conversionsAbility to work on multiple functions and integrations with third party productsKeeps up to date with industry trends and vendor capabilities to produce robust functional designsReviews functional designs and acquires sign-offs with the multi-functional business and IT teamsProvides inputs into business processes based on design capabilitiesChampions balanced, forward-looking functional designsTesting & Test DesignCoordinates integration testing, validates test cases with partners for user acceptance testing and training, and obtains sign-offsCoordinates defects clarification, triage and coordinate resolution with engineering teamsProject ManagementHandles multiple application releases and projectsHandles customer expectationsDesigns release scope and schedule in line with business goal, prioritization and IT capacitySystem ConfigurationsConfigures applications in line with business goalsDesigns forward looking configurations by recognizing future needs aligned with the business roadmapDevelops configuration standardsDay to Day Support (Production Support)Supports and trains junior resources and is responsible for quality in triage and seek practicesLeads troubleshooting efforts on critical issues with multi-functional teams through resolutionIdentifies improvements to address repeat issuesTraining and Change ManagementWorks with functional leadership teams to set expectations and conduct planning and execution of SME training activitiesDefines, communicates, and implements support and engagement plansAnalyzes adoption rates and issues and assesses case realization and proposes solutions to improveVendor ManagementManages/leads individual consulting resources as assignedParticipates in vendor advisory boards and user groupsVendor & Application Technology EvaluationDrives medium-scale vendor evaluations, pricing negotiations and software acquisitionsPrepares management communications and gets customer input for recommendationsQualifications8-10+ years experience in IT industry2+ years in CLM-Contract Life cycle management system(Apttus/Ironclad/iCertis) , 4+ years working cloud (SaaS/PaaS systems)Systems integration experience, API enablementSQL/Java/Javascript knowledge, Building workflowsMandatory ServiceNow/SFDC - Dev/Admin, and SAFE/AGILE certification, Business system analystBachelor's in Information Systems/Computer Science or EngineeringEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / interpersonal affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.