PS Services & RPB Operation Account ManagerDescription -Job scope/summary:HP’s goal is to transform our operating engine through new business and system enablement to improve our customer, partner, and user experience as well as our operational efficiency. In Services Supply Chain, we are determined to become a strategic enabler for HP to accomplish this ambitious objective. This position is part of Service Supply Chain Operations EMEA team and a strategic position to enable HP’s transformational goal. CSSD EMEA Supply Chain PC department owns the spare parts fulfillment, whole unit repair and operation performance for the Replacement Parts Business and Device as a Service portfolio, during the support process. Main job responsibility is managing the e2e operational activities while supporting the transition to a new system and new business model. Job Responsibilities: Ensure Services Supply Chain excellent support and service delivery for the Replacement Parts Business segment.Lead transformation project and build new operational process to increase RPB efficiency in Service’s Supply Chain.Ensuring on-time shipments to customers out of Outsourced Service and Support Partner.Ensure Reporting & follow up (Reporting, logistic partner etc.) as well as operational and executive reviews with RPB and Supply Chain Management.Execution of unit priority management.Lead operation and process improvements e2e to enable further growth.Key deliverables/accountabilities:E2E regional operational performance management (Outsourced Service and Support Partner).KPI & performance monitoring (daily, weekly, monthly) as part of the Business Management System (BMS).Corrective action planning and follow-up.Daily performance & efficiency queries/decisions.Exception case management.Monthly Business Review & Quarterly Business Review participation preparation and support.Working relationships:Internal:Global Customer Support Services Business Enablement.Global and EMEA Service Category Management.Global PS Spare parts management.EMEA Services Supply Chain Transformation.EMEA Logistics.EMEA Contact Center.Reporting team.Planning team.External:Outsourced Service and Support Partner: SMS & Flex.Education (degree) and professional experience required:Materials/engineering/logistics degree or master.5-6 years of experience in a supply chain function (or related fields).Experience in data analytics.Other requirements:Good analytical skills.Good communication and influencing skills.Customer Focus and Conflict Resolution.Financial Acument and Risk Management.Attention to details.Capability to work with external partners.Experience in a multifunctional environment.Team Player.What we offer:Opportunity to work in an international organization with colleagues coming from all over the world. Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning. An attractive benefits package: Health & Life insurance Lunch at reduced prices at our canteen/ ticket restaurant vouchers HP product discount Work life balance / flexible working hours.Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally. We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually. Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.Printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.Dedicated lactation room.Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc. Entity: Sales & ServicesJob -Supply Chain & OperationsSchedule -Full timeShift -No shift premium (Czechia)Travel -25%Relocation -NoEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.
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