Customer Success Manager

SafeBase is not your run of the mill Start-Up. In just three years we have grown to over 500 customers with names like LinkedIn, Dropbox, Instacart, GitLab, and OpenAI on our portfolio. In the beginning of 2022, we raised an 18M Series A and we are already over five times the amount of people since, in our constantly growing team. Trust sits at the core of our product, mission, and values. It allows us to put ego aside, roll up our sleeves, ask tough questions, and approach problems together as one team. Placing trust at the forefront of everything we do enables our people to bring their authentic voice and experience to the table. We are a fully remote global company with amazing talent in the US & Canada. Check us out, and great ready to join a Team committed “Helping our customers build and maintain trust” SafeBase is seeking an ambitious and experienced Customer Success Manager to join our growing team! You will help our customers reach their business goals, be their point of contact for their onboarding training, resolve product-related needs, ensure revenue growth, retention, and overall successful use of our products. If you're looking for something new and exciting, are client-focused and tech-savvy, this is the job for you! Responsibilities Develop a trusted advisor relationship with key customer stakeholders, that focuses on renewals, expansion, and advocacy Establish regular cadence meetings (weekly, monthly, quarterly, etc.) with each customer to align and realign on business objectives, KPIs, product use and product opportunities Become a product expert on SafeBase and how our platform can be used to automate acces to security, compliance, and privacy information Build and maintain a deep understanding of the SafeBase platform and engage with customers about the most relevant features/functionality for their specific business needs Understand the customer business drivers that will increase engagement with SafeBase’s product offerings and help your customers implement the strategies that will enable them to get the most value out of SafeBase Advocate on behalf of the customer to influence and drive product priorities and enhancements Develop and manage success plans to maximize customer growth and retention Onboard new customers to SafeBase Deliver ongoing training on new and existing features Assist in providing live chat support for SafeBase customers Requirements 3+ years experience in Customer Success/Account Management (enterprise-level accounts strongly preferred) Active listener & exceptional customer-facing and internal written and communication skills Strong technical understanding and extensive analytical skills Eager and quick to learn new products and technologies Friendly, patient, and professional demeanor Ability to multitask - managing multiple accounts and priorities simultaneously Obsessive attention to detail Passionate about customer success Preferred Previously worked at a high-growth SaaS startup Experience with today’s most popular customer success and support applications Experience with Slack, Chili Piper/calendaring software, CRM Systems,Notion Security background is highly valuable, but not required Preferable West Coast Timezone Salary Range: $80k - $120k (Depends on experience and expertise) Job descriptions are just a description. SafeBase is full of curious optimizers, which is why we value unique experiences, abilities and opinions.  If this role sounds like your next adventure, but you don’t feel entirely qualified, apply! We value candidates who own it, and if you’re relentlessly resourceful too, you might be exactly who we are looking for.  Get to Know SafeBase! What is SafeBase?  SafeBase's Smart Trust Center is a centralized source of truth for an organization's security and compliance information. Our Trust Center makes it easy for companies to build and maintain trust with customers and prospects, while streamlining security workflows behind the scenes with smart features like automated NDAs and CRM integrations. We're solving problems that have plagued the industry for years, and customers often tell us "I wish I had SafeBase sooner." You can check out an example Trust Center here: https://linkedin.safebase.us/ Remote @ SafeBase We believe that working remotely shouldn’t cause any barriers to a great employee experience, so from onboarding to day to day operations, when you work remotely at SafeBase your colleagues and leaders are only as far as a *virtual* tap on the shoulder away . Core Values Customer-First : We prioritize our customers over the long term and value our reputation above short-term gains. Extreme Ownership: We take pride in the quality of our work and the success of the company. We take accountability and act like owners, not renters. Hunger : We find ways to get more done with less, ruthlessly prioritizing to operate with the necessary speed without sacrificing quality. Win and Fail Together : Our combined success relies on effective communication, collaboration, assuming best intent, and a culture of continuous learning. If you are not excited yet — check feel free to learn more about SafeBase and our culture here: https://safebase.io/about We cannot wait to hear from you!