Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Customer Success Manager’s engagement kicks in SMB Accounts post-sales of Adobe’s cloud based solutions. The incumbent is responsible for helping the customer adopt the solution with ease, optimizing their product experience and guiding him to internal support teams if need be. He’s expected to identify & close any upsell opportunities within an account he’s engaged with throughout the year. At the end of the term, the CSM is expected to prepare for the renewal, guide the customer with any changes to the contract (If reqd) and close the renewal in time. The incumbent would create value-based relationship with our existing customers postsales.•Develop understanding of Adobe's Creative Cloud for Teams, VIP & Renewal Programs,Conditions of Service, Commercial Terms and Adobe's standards for pricing. •Research customer contracts and purchasing history in Adobe's various customermanagement systems & external sources such as LinkedIn to figure out the expansionopportunity in an account•Securing and validating renewal orders, driving maximum renewal & up-selling from theinstall base Engage as required, with the supporting functional teams to resolve issuesraised by customers related to their Creative Cloud Subscriptions•To build strong, trust based relationships with business partners inside and outside theorganization, and to leveraging all available resources to support the business process ofrenewals.•Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
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