Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Pre-Sales SupportJob SummaryAs part of the wider pre-sales support team, this role is a great opportunity to work directly with our partners, facilitating opportunities through the quote process from deal registration to sales order signing on behalf of the Reseller. The right candidate will be able to work collaboratively with other internal sales support teams, facilitating the opportunity and ensuring a smooth process.A key contact for our partners in deal co-ordination, helping resolve technical issues and at times, lead on smaller projects, someone who is proactive, energetic and an expert in multi-tasking is key!If you have experience working with partners/ re-sellers, supporting sales or customer service teams and are looking for a new challenge, and like working in a diverse and fast-paced environment then APPLY TODAY!ResponsibilitiesProvide On-demand support for Opportunity related queriesCollaborate closely with Partner Sales Managers to facilitate deal progressShepherding all quotes to bookingWorking with Customer Service Managers to support on revenue related activities, in pre-sales activity or escalation contextDaily activities include:Pre-Sales Administration and Transactions CoordinationInternally & Externally advocating Channel & Sales processes, system & policiesCoordinate pre-sales activities for Resellers partnersMonitor and manage sales support queues in Salesforce Oversee quote approval process Work with the Partner Account Managers to ensure pricing agreements are in place and accurateProvide support to the PSM in generating legal agreements in SFDC and submitting nonstandard term requests to Legal (e.g. for MCA, GTC, Policies)Assisting Partners with quote revisionsWorking cross functionally with Legal, Billing, Customer Care and Data Center OPSDelivering job aids/FAQs to PSMRenewals - pricing supportParticipate in face-to-face Partner meetings as trusted pre-sales advisor together with SalesPre-Sales Project ManagementProject manage cross region large, complex dealsBe able to manage all changes and keep the quote and documents up to dateSales Systems and Processes SupportDeliver refresher trainings to the Partner to address knowledge gapsCommunicate process improvements and enhancements to Partner teamsProvide guidance on Channel best practices & policiesSkills & Qualifications2+ years of experience, IT industry a plusBachelor's degree preferredSalesforce knowledgeEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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