DaaS Account Delivery Manager with German and English

DaaS Account Delivery Manager with German and EnglishDescription -Job scope/summary:DaaS (Device as a Service) covers a large portfolio of custom services that HP is now delivering to our customers on a global basis. In this role the Account Delivery Manager (ADM) will be responsible for the delivery of DaaS services.Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice to make decisions on complex business issues.Job specifics/responsibilities:Owns customer operational relationship: develops & nurtures to excellent customer satisfaction.Grows understanding of customer at local & country level to analyze delivery requirements & contribute to customer strategic business plan.Contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages performance metrics, reporting, escalation & communication.Manages expense/cost target commitments for all service delivery requirements implementing & monitoring expense control.Ensures performance goals are met for all in scope services across all towers: identifying & analyzing gaps & implementing corrective action plans.Ability to effectively and proactively manage risk for low risk projects.Supports AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination.Contributes to account service delivery plan.Identifies incremental revenue opportunities.Assures compliance with HP and customer’s HR, PR, legal, financial, ethics and government related policies, strategies, and processes.Acts as a team or project leader for small and medium AST/delivery teams by providing managerial and technical direction.Consistently applies Quality & Continuous Improvement PlansKey deliverables/accountabilities:Acts as ADM in large to small to medium engagements.May lead a small to medium size AST/delivery team.Works at local or regional level.Education (degree) and professional experience required:Bachelor/MasterExperience in virtual team environmentOther requirements:Fluent German (both written and verbal)Fluent English (both written and verbal)Industry sector knowledge (finance, manufacturing, etc.)Crisis & conflict managementPersonal skills and qualities:Ability to build & manage strong customer relationship; Influence & negotiation skill.Ability to apply business management & financial concepts to analyze business needs.Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively and projecting a trustable image.Ability to understand & analyze an issue or problem to implement a corrective action plan Applies appropriate technical knowledge and methods to resolve business issues.Ability to lead cross cultural, cross tower & cross business team for effective & efficient customer support.Ability to proactively & effectively manage risk on low to medium risk projects.Ability to develop & present high impact message to customer.Technical skills (procedures and documents the employee has to be acquainted with):MS OfficeReporting tool /Customer CRM/ Data managementWe’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.#LI-POSTJob -ServicesSchedule -Full timeShift -Summarized Shift (Bulgaria)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.