Lead Product Designer

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.One of the great things about working at a company like Genesys is our investment in our people. We believe in helping you find your best fit - we want to help you grow.As a Lead Designer you’re expected to be the “go-to person” on your team of designers. You will be the first line of contact for Product Managers and Engineers with questions about your area of work and will help to determine priorities for your design team with your team’s manager. You will balance your work as an individual contributor along with your work as a mentor, supporting other design projects your team is working on with your expert advice at both a tactical and strategic level.TeamThe Self Service, Automation, and AI design team has around 10 designers, and is part of our larger Design Studio of around 75 people. We work on complicated tools that allow our customer admins to author bots and knowledge articles. We are also the design team in charge of AI experiences, for both admins and agents.Key ResponsibilitiesManage design portion of major projects. For example,Contribute to defining an achievable problem statementDetermine if research is required, and what type if it isDelegate work, tackling the hardest aspects yourselfReview designs as needed, develop different approaches for reviewing the work of Senior Designers versus AssociatesDetermine measurement approachSupport development during implementationExercise independent judgment in developing design approach for projects, including the ability to handle high levels of ambiguityContribute to team processes and rituals, for example leading sprint planningMentor and develop talent within the design team and beyondCollaborate proactively with others, both inside and outside of the design teamReach out to a manager for help in resolving ambiguitySynch with another design team working on a similar featureClarify technical requirements with development partnersAlert PM partner if issues are uncovered in the design processQualificationsDeep knowledge of Figma, the use of design systems, and low-fi design tools such as MiroExperience applying variety of research techniques, including both usability and generative researchTrack record of partnering with development teams in order to ship designsAbility to tailor communication style to meet needs of different audiences (you might need to negotiate on a project’s scope with a Director in one meeting, and have to coach a new designer in the next)Prefer candidates with experience in enterprise (specifically support or call centers)Please note that a portfolio is a minimum requirementOur BenefitsFlexible work schedules and work from home optionsDevelopment and career growth opportunitiesExcellent pension schemeBonus schemeHealth InsuranceIncome Protection & Life Assurance#LI-VL1If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.