Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.The Sr. Director, Sales Operations is a member of the Global Sales Operations team, reporting to the VP, Global Sales Operations and will act as a strategist, consultant and implementer, with a key focus on streamlining all sales operations activities based on the priorities of the VP, Global Sales Operations. The Sales Operations Sr. Director will act as a Chief of Staff to the SVP Sales, allowing them to focus on business growth and customer-facing activities. This role may be remote, located in North Carolina. Key Responsibilities, (including but not limited to):Be an effective business partnerAct as an adviser to the Regional SVP Sales and act as a proxy when neededProactively assess NA go-to-market coverage and performance, and identify, evaluate and resolve fundamental issues, providing strategy and directionWork with Regional SVP and VP Global Sales Operations to plan, localize and execute sales strategy and processes within a global frameworkRepresent region in global business planning, sales compensation strategy, and coverage discussionsAct as a regional leader and liaison to functions supporting Regional SVP, including Finance, HR, Marketing, and Product teamsDrive sales excellenceDefine seller activities, productivity benchmarks, and pipeline best practices, and provide recommendations to executive leadershipCoordinate sales enablement and development initiatives in the regionEnsure efficient deal velocity via deal management process improvement initiatives in consultation with financeImplement sales processes and data governance with attention to consistency, quality, and global alignment across lead-to-cash cycleLead sales performance managementEnsure sellers and managers are provided dashboards with visibility and insight into targeting, performance, and customers activities in alignment with GTM strategyCascade global and regional KPIs for measurement of successful go-to-market strategy and business programsOversight of regional weekly Bookings Forecast, QBRs, and productivity metricsOrchestrate regional planningResponsible for overall capacity planning, quota allocation, and territory alignments for all field roles, in collaboration with the SVP and leaders in finance and HRResearches and anticipates economic factors that could influence strategies and company position in the market and reacts accordinglyWork with finance, sales leaders, and HR to optimize resources in order to achieve bookings results, including forward-looking resource needs, as well as op-ex optimization Measures for Success:Regional CRM pipeline accuracy, consistency, and standardization in alignment with global frameworkDeal velocityIn-quarter and out-quarter forecast accuracyRegional sales team CSAT resultsMinimum Requirements: 12-15 years relevant experience (the preferred candidate should have experience in sales operations and another function such as finance and have experience working in a multi-national, matrixed organization in a Cloud or Saas company)Impeccable managerial and interpersonal influencing skillsProven track record of effectively interacting with executive managementAbility to work strategically and collaboratively across departmentsDemonstrated leadership in solving complex sales strategy, operational, and organizational issuesStrong analytical skills and adept at using key data from CRM and reporting toolsExcellent communication and presentation skillsMBA or equivalent required; Analytics or quantitative bachelor’s degree preferredBe collaborative, innovative, and a team playerCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $165,700.00 - $325,200.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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