#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:As Resource Coordinator, you will provide critical support to the Professional Services team to ensure that resources are allocated effectively to customer engagements. You will work daily with our Resource Coordinators, Leadership and Project Managers for our professional services to ensure that all resource schedules are accurately reflected in our systems and communicated to internal and external stakeholders. You will collaborate with other Services Operations team members to support this process, and report to the Manager of Services Operations globally.What You'll Do:Create and manage resource requests and bookings for CrowdStrike’s professional services engagements in PSA solution (FinancialForce)Fulfill urgent staffing requests for priority Incident Response engagementsCoordinate with Services Delivery leadership to schedule engagements and assign resourcesLead regular standup meetings with leadership about resourcing to ensure timely scheduling of engagementsFacilitate proper system hygiene in PSA tool by enforcing process compliance with consultantsField incoming staffing inquires from the delivery and sales teamCalculate and communicate delivery team availability to internal stakeholders, including Sales and Services leadershipHelp maintain written policies and procedures for all assigned functionsMaintain reporting mechanisms and provide analysis on utilization trends, pipeline forecast and resource capacityManage and complete resource change requests, set up of new hires in PSA and other resource maintenanceWhat You’ll Need:A four-year degree (or equivalent) with an emphasis in Business Management or related field1 year performing similar duties to the above or 2-4 years experience demonstrating a strong working knowledge of customer service and operations; working knowledge of a professional services firmCan handle multiple tasks at once using excellent organizational, time management, and project management skillsExceptional written and verbal communication skillsAbility to interact professionally, harmoniously, and productively with customers and/or internal team members at all levelsAbility to operate in a fast-paced environme#LI-Remote#LI-AC1 This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awardsCompetitive vacation and flexible working arrangements Comprehensive and inclusive health benefitsPhysical and mental wellness programsPaid parental leave, including adoption A variety of professional development and mentorship opportunitiesOffices with stocked kitchens when you need to fuel innovation and collaborationWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com, for further assistance.CrowdStrike participates in the E-Verify program. Notice of E-Verify ParticipationRight to WorkCrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $65,000 - $110,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.Expected Close Date of Job Posting is:04-06-2024
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