#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:As Retainer Operations Coordinator, you will provide critical support to the Professional Services team to ensure that Professional Services Retainers are managed effectively and projects are contracted efficiently. You will work daily with internal teams and our retainer customers to optimize retainer consumption and satisfaction. You will collaborate with the Customer Engagement, Sales, Finance, and Operations team members to support the lifecycle of the retainer through booking, burn down and expiration.What You'll Do:Track utilization lifecycle of all customer retainersRun reports and provide information to Customer Engagement and Sales team to facilitate customer conversations about historic and current retainer consumptionMaintain reporting mechanisms and provide analysis on retainer sales trends, utilization and forecastingParticipate in regular meetings with Customer Engagement and Sales team to track retainer expirations, renewals, authorizations for services, and extension requestsSupport the Authorization of Services contracting workflow between CrowdStrike and retainer customers to ensure timely approvals, project set up, and scheduling of servicesTrack and report internally on contract statuses for the Authorization of Services to ensure timely project execution, escalating outstanding contracts when necessaryFulfill requests from Sales to develop Authorization Forms and modifications to Retainers as neededSupport Services Delivery teams in project set up activities of Retainers and Services debited from retainersFacilitate proper system hygiene in Salesforce PSA tool by enforcing process compliance with Sales, Customer Engagement, and Operations teamsSupport the enforcement of proper compliance of approval and retainer process requirementsMaintain written policies and procedures for all assigned functions and retainer process requirementsWhat You’ll Need:A four-year degree (or equivalent) with an emphasis in Business Management or related field1-2 years experience demonstrating a working knowledge of customer service and operationsCan handle multiple tasks at once using excellent organizational, time management, and project management skillsExceptional written and verbal communication skillsAbility to interact professionally, harmoniously, and productively with customers and/or internal team members at all levels#LI-Remote#LI-AC1 This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awardsCompetitive vacation and flexible working arrangements Comprehensive and inclusive health benefitsPhysical and mental wellness programsPaid parental leave, including adoption A variety of professional development and mentorship opportunitiesOffices with stocked kitchens when you need to fuel innovation and collaborationWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com, for further assistance.CrowdStrike participates in the E-Verify program. Notice of E-Verify ParticipationRight to WorkCrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $65,000 - $110,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.Expected Close Date of Job Posting is:04-06-2024
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