Job Requisition ID #24WD75488Position OverviewAutodesk is looking for a passionate, proactive Experience Designer to intentionally design experiences that customers love – both through Customer Services and Success Motions.As a hybrid/remote employee reporting to the Senior Manager of Experience Design, you will build Autodesk's of experience design tools and plans. You will create compelling artifacts (Journey maps, storyboards, concept experience design). You will utilize all of these tools, your creativity and your facilitation skills, to lead teams through experience and service design improvement methodologies. You will seek to prototype and co-design with customers via in-depth consultation and co-design sessions.You will relish the opportunity to jump into a highly visible high-performing team and make real impacts. You'll take on intriguing challenges in a dynamic, collaborative workplace full of smart, engaged people. If this sounds like your thing, read on!ResponsibilitiesConceive, build, and present high-quality interactive experiences that engage team members and help bring value to customersCollaborate with teams to develop workflows, interaction design, assess and map capabilities and produce artifacts to lead organizational leaders toward experience improvementCreate graphics and presentations paying equal attention to layout and functional integrationConceive and drive the development of concepts and prototypes that exhibit new interactions for multiple components of Autodesk's services and success motionsWork with organizational representatives to finalize designs based on concepts and prototyping techniques to gain early feedback from customersFacilitate design thinking sessions using discovery, analysis, and ideation techniques that explore a wide range of possibilitiesPartner with fellow designers to drive and promote design thinking principles and collaborate/iterate across functions to bring vision and strategy to fruitionMinimum Qualifications8+ years applied in service and/or experience designMastery of experience design disciplines: Expertise leading complex qualitative customer research projects, leading customer interviews, facilitating customer journey mapping workshops, and design thinking sessionsLead teams, establish and maintain trusting relationships, including with executive audiencesCommunicate clearly with storytelling techniques across mediumsStrong project management skills: Demonstrate effective project management skills and the ability to maintain a strategic focusThe Ideal CandidateWork on critical strategic initiatives: Engage in projects that have a profound impact on the customer experience, ensuring that our services and products resonate with customers on a human levelTranslate customer experience data into action: Convert complex customer experience data into a concise, compelling call to action, informing decision-makers on how to enhance the overall customer journeyPartner cross-functionally with a human-centered approach: Collaborate with teams across the organization to develop and execute culture change plans that actively involve employees and place the customer at the center of every business decisionIdentify emergent needs and drive thought leadership: Stay ahead of customer expectations by identifying emergent needs and championing innovative approaches that enhance the end-to-end customer experienceLearn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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