Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Director of Product Management – Mobile AppsWe are a rapidly growing technology company that provides solutions to enable organizations to deliver world-class customer experiences, all while providing engaging experiences to their employees. Our products are used by companies of all sizes and industries to optimize their operations, increase productivity, and enhance employee satisfaction.We are seeking a dynamic and experienced Director of Product Management to lead our Mobile App strategy. This strategic role will be instrumental in shaping the direction of our mobile applications and enhancing the overall experience for the employees of our customers who use these applications. The ideal candidate should have a proven track record of successfully driving product strategy, managing cross-functional teams, and delivering innovative solutions in the mobile app space.Key Responsibilities:Product Strategy and Vision:Develop and articulate a comprehensive product strategy for our mobile apps and the related employee experience, aligning with the company's overall objectives.Stay informed about industry trends, user behaviors, and technological advancements to ensure our products remain cutting-edge and competitive.Team Leadership:Lead and inspire a high-performing product management team dedicated to mobile app development and employee experience enhancements.Foster a collaborative and innovative work environment, encouraging team members to contribute their unique perspectives and ideas.Cross-Functional Collaboration:Work closely with cross-functional teams, including design, engineering, marketing, and HR, to ensure seamless integration of mobile app features and employee experience improvements.Collaborate with stakeholders to understand business requirements and translate them into actionable product plans.Product Development and Lifecycle Management:Oversee the end-to-end product development lifecycle, from ideation to launch and ongoing optimization.Prioritize feature development based on user feedback, market trends, and business goals.User Experience (UX) and Design:Champion a user-centric approach to product development, ensuring that the mobile app and employee experience align with the needs and expectations of our diverse workforce.Collaborate with UX/UI designers to create intuitive and visually appealing interfaces.Performance Analysis and Optimization:Establish key performance indicators (KPIs) and regularly assess product performance, making data-driven decisions to optimize features and user satisfaction.Implement and monitor A/B testing and other methodologies to refine the mobile app and employee experience continuously.Qualifications:10+ years of experience in product management, with at least 5 years of experience leading product teams in a B2B SaaS environment.Proven experience in developing and launching mobile applications with a focus on customer and employee experience.In-depth knowledge of mobile technologies, industry trends, and user experience best practices.Strong strategic thinking and problem-solving skills, with the ability to make data-driven decisions.Excellent communication and collaboration skills, with the ability to work effectively across teams and functions.Strong leadership skills with a track record of building and managing high-performing teams.Bachelor's degree in Computer Science, Engineering, Business, or a related field.We offer a competitive salary, benefits package, and the opportunity to work in a dynamic, fast-paced environment with a talented and supportive team. If you are passionate about creating exceptional mobile app experiences and enhancing employee satisfaction through innovative solutions, we invite you to apply for this exciting opportunity to shape the future of our product. Apply today! #LI-PS1#remoteIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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