Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. As the Principal Product Manager on the Business Analytics and Journey Insights team, you will be responsible for Genesys' Cloud’s Journey Management product roadmap, including defining, designing, delivering, and scaling the Journey Management products. You will work as part of a multi-disciplinary team and are expected to work cross-functionally with product/development teams and business/partner leaders. Your leadership, business acumen, and technical skills will be critical in helping Genesys further its leadership position in customer experience orchestration with rich insights. Genesys is looking for a highly motivated and talented leader with a strong combination of soft and hard skills. An ideal candidate is a seasoned Product Management professional with a deep understanding of customer journeys, analytics, business intelligence, and data management. More specifically, will have a deep understanding of data infrastructure technologies, machine learning/artificial intelligence concepts, and data integrations. The candidate will have a proven track record of successfully driving complex, data-driven enterprise products in the analytics and/or BI space from concept to market leadership. The candidate will have demonstrated ability to lead with authority, will enjoy planning and directing work, and will have a passion for using business insights to help solve user problems. Key Responsibilities Define and execute the product requirements and roadmap for Journey Management products in alignment with the broader strategy and market trends. Collaborate with design and engineering teams to translate product vision into detailed requirements, user stories, and feature specifications, ensuring they meet performance and scalability requirements. Collaborate on the development and maintenance of robust data infrastructure, including first and third-party data sources, data pipelines, warehouses, and lakes, to support scalable analytics solutions. Prioritize features and enhancements based on customer feedback, business impact, and technical feasibility Serve as the subject matter expert on Journey Management, staying up to date on industry trends and emerging technologies in data management, analytics, and AI, incorporating relevant advancements into our product. Collaborate with ecosystem partners and third-party vendors to drive innovation with data and enhance the platform capabilities while ensuring data quality and data governance structures are met. Minimum Requirements A Bachelor’s or Master's degree in Computer Science, Information Systems, Analytics, Statistics, Applied Math, or any other related field. 10+ years of prior relevant experience Strong organizational skills. Experience managing cross-functional project teams Strong written and verbal communication skills, and eager learner Proven ability to communicate to a technical and non-technical audience Experience in AI / Machine Learning technology and Big Data Experience working with data integrations, APIs, and third-party data sources Strong background in analytics, BI, and data management, with hands-on experience in data analysis, reporting, or visualization tools. Desirable skills MBA, or similar advanced business/technical degree 10+ years of experience with data analytics and/or data science Experience in collecting competitive intelligence, market requirements, and developing strategies and business cases per market segments Understanding of the Agile Development and Enterprise Processes Experience with agile software development, such as Scrum and Kanban. Experience in Cloud solutions and operations Experience with data definition languages such as JSON-LD, YAML, Avro, etc. #LI-PS1#remoteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $137,600.00 - $270,100.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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