Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Do you want to be part of a fast-paced and innovative team where your work and ideas will impact more than 70 billion customer interactions in over 100 countries each year through the power of the cloud and AI?Genesys is a global leader in customer engagement and contact center solutions and you will be working on an innovative contact center solution built on AWS cloud.The Speech and Text Analytics team is looking for top talent who is dedicated to learn and contribute to the continued innovation in product areas that provide the solution to voice transcription, transcript analysis, and key work identification. It will be a fast-paced environment that supports continuous changes, innovations, and experimentations. You will have opportunities to do full-stack development with both the UI and the backend for high-quality cloud-native products.We have hired co-op students for well over a decade. As part of this tradition, you will be a key member of our team, learning all aspects of the development cycle including design, implementation, testing, bug fixing and automation. There is no limit to what you can accomplish in the internship.Responsibilities:Design and develop a user-friendly UI that will be used by millions of agentsDesign and develop high-quality full stack software collaboratively through its entire lifecycleDeliver resilient, scalable and maintainable cloud applications built on top of AWS infrastructureExplore innovative technologies to support continuous improvementSustain quality by demonstrating ownership in your workQualifications:Enrolled in computer science, computer engineering, or related disciplinesExperience with Java or Python or JavaScript programming (or similar languages)Interest in solving technical software problemsSolid communication skillsDedicated team player who enjoys collaborating with othersPotential Technology stack:Javascript, Ember, Knockout, Vue.js , TypeScript, Java, Spring Boot, Kafka, Amazon Web Services (EC2, Lambda, CloudFormation, DynamoDB, S3, SQS, etc.), New Relic, Sumo Logic, Jenkins, GitWe offer competitive salary, flexible work hours, and a great work environment (in office and remotely). Don’t miss out on this opportunity to develop a rewarding career and be part of a fun, ever-changing work environment. If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
View Original Job Posting