Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Senior Staff ServiceNow Engineer (CSM / OMT)Job SummaryAnalyzes business requirements/functional designs to resolve the feasibility of design within time and cost constraints. Designs software systems.ResponsibilitiesRequirements AnalysisReviews, analyzes, and gives feedback on requirements/functional designsAttends and engages in requirement definition meetingsSoftware/Application ArchitectureParticipates and leads the architectural review processSoftware DesignDesigns for larger improvements, projects and cross system/functional improvementsConducts design reviews, provides technical leadershipDevelopment/CodingDevelops and maintains code for larger improvements, projects and integrationsFixes defects and participates and conducts peer code reviewFollows and proposes design and coding standards and processesConducts code performance analysis, tuning and reviewApplication QADevelops unit and multi-functional tests, develops test strategies, implements test cases, logs issues, manages issues, recommends testing frameworks, records and runs automated test scripts, and crafts automated test scriptsDevOpsDefines roadmap of automation tools and its value to software engineering practicesDrives infrastructure requirementsReviews release planning and deployment listsEnsures quality and completeness of deploymentsSoftware Reliability & Support EngineeringDefines roadmap of production change control and its value to software engineering practicesDrives certification processes working with cross-domain teamsTakes accountability of the Operational SLAsResponsible for the debugging of L2 & L3 incidents/problemsReportingResponsible for status reportingDefines and drives release management planningTechnical Project ManagementProvides level of effort (LOE)Leads assigned development tasks to schedule/plan, provides leadership and planning for completing development for large improvementsServiceNow projectsQualifications7+ years experienceServiceNowBachelor's in Computer Science or Computer Engineering7+ Years of Experience in ServiceNOW development3+ Years of hands-on experience in large and sophisticated ServiceNOW implementationsExperience in implementing CSM, Order Management for Telecommunications & Service PortalsUnderstand and have experience capturing detailed solution requirements and converting those into technical solutionsCraft and develop applications, processes, integrations and solutions to support the requirements per organization established development practicesWorking under the oversight of the Innovation architect and in collaboration with all other members of the ServiceNow teamStrong technical experience in Service Portal development (widgets, scripts, UI pages, UI objects)Strong modular code/scripting philosophyBuilds and configures Business Rules, Script Includes, UI Policies, Client Scripts, ACL’s, Notifications, UI Pages and UI MacrosExperience with Flow Designer and UI BuilderExperience in scripting to call APIs (REST/SOAP APIs)Prior experience in web-based development languages (JavaScript, HTML, CSS, AJAX, Angular JS)Experience with Agent Workspace, Case Management, Omni-Channel, Self-Service, Knowledge ManagementSophisticated problem solving skills requiredDevelopment using the Agile methodologyExperience in Telecom domain would be a plusCertified application developer and Micro certification in flow designer would be a plusEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / interpersonal affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
View Original Job Posting