Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Staff ServiceNow Engineer (CSM / OMT)Job SummaryAnalyzes business requirements/functional designs and works with business teams, BSAs, and other specialists to design systems and application software, mentor junior members of the team.ResponsibilitiesRequirements AnalysisReviews, analyzes and gives feedback on requirements/functional designsSoftware/Application ArchitectureParticipates in architectural review processSoftware DesignDesigns for larger improvements and projectsConducts peer design reviewsDevelopment/CodingDevelops and maintains code for larger improvements, projects and integrationsFixes defects and participates and conducts peer code reviewFollows design and coding standards and processesConducts code performance analysis and tuningApplication QADevelops unit and multi-functional tests, develops test strategies, completes test cases, logs issues, handles issues, recommends testing frameworks and records and runs automated test scriptsDevOpsDefines deployment and release guidelinesDefines and completes environment planning and multi-functional dependenciesDetails the software configuration management practices and educates multi-functional team members on the process and toolsSoftware Reliability & Support EngineeringCollections, consolidates and maintains inventory of production applications, flows and systems for all the software engineering verticalsHelps in preparing application support documentationSolves problems basic application issues with the help of knowledgebase documentsReportingStatus reporting, release management progress updatesTechnical Project ManagementProvides level of effort (LOE)Handles assigned development tasks to schedule/planQualificationsBachelor's or equivalent experience in Computer Science or Computer Engineering5+ years of demonstrated ability with ServiceNow application developmentExperience implementing new modules or features, ideally CSM, OMT & Service PortalsDevelop and deploy custom ServiceNow applications and integrations per organization established development practicesWorking under the oversight of Sr.developer/architect and in collaboration with all other members of the ServiceNow teamDevelop scripts, flows and solutions using available tools and established standard methodologiesProven track record to configure ServiceNow using Apply Business Rules, Client Scripts, sophisticated UI Policies, Flows, ACLs and Script Includes and UI Scripts to fulfill requirements, including knowledge of and experience with JavaScript/GLIDE, HTML5Must have experience working with Flow Designer and UI BuilderExperience in web service integrations using REST, SOAP, etcParticipates in Agile and scrum ceremonies and produces work associated with the goals to deliver valueExcellent critical thinking, communication, and personal interaction skillsCertified application developerEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership statu, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / interpersonal affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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