Associate Data Support Engineer

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. Embark on a transformative journey as an Associate Data Support Engineer at nCino, where you'll be at the forefront of reshaping the banking industry. Dive into diverse responsibilities, integrating business processes across systems, and leveraging an industry-leading ETL tool to load data into the nCino platform. Engage directly with customers, conducting gap analyses, resolving mapping changes, and working within new environment builds.As a custodian of knowledge, apply the Knowledge Centered Service methodology to enhance case management processes. Collaborate closely with other teams within our analytics Customer Success teams, document integration methodologies, and showcase your commitment to customer success by thinking innovatively and providing tailored solutions. Your qualifications, including a technical degree, expertise in data management and ETL tools, and strong communication skills, position you as a key contributor. Join us at nCino, where your dedication will redefine the future of banking in an environment that fosters career growth, personal development, and innovation. 🚀 ResponsibilitiesIntegration of business processes across disparate systems by transforming and loading data into nCino platformLoad data using a homegrown, industry-leading ETL toolAnalyze customer data requirements and provide gap analysisWork closely with customers to understand their data requirementsAssist customers through case work by working through mapping changes, error messages, questions, and new environment buildsApply Knowledge Centered Service methodology to capture, structure, reuse and improve articles as part of case management processDocument process and procedure to help streamline integration methodologyWork closely with nCino Support Engineers to resolve customer data casesWork independently and prioritize time and projects appropriatelyThink out of the box to come up with solutions to customer issuesFocus on continued customer successDrive customer success with a team player attitudeQualificationsRequired:Bachelor’s degree in a technical discipline (Such as Computer Science or Engineering) or a BS in a non-technical discipline plus equivalent experience that shows applied systems knowledge, or an combination of equivalent education, experience or superior performance.Knowledge of data management, SQL, and RDBMS technologiesPractical experience with ETL tools and/or data integration productsStrong presentation and communication skillsStrong research, analytical, and creative problem-solving skillsDemonstrated dedication to customer service, customer satisfaction, and quality technical case workExcellent problem solving, decision-making, and interpersonal skillsExcellent verbal and written communication skills for technical and non-technical audiencesDesired:Knowledge of Informatica or ETL platformsProficiency in ExcelBachelor Degree in Information Systems/Computer Science/ Information Technology or Related Field If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino. nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at recruiting@ncino.com. Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success.  We strive to create workplaces where employees are empowered to bring their authentic selves to work.