Job Summary:WHAT YOU WILL BE DOING Installation and support of PCs/Laptops, ticket printers, laser printers, mobiles, access control systems and network hardware.Installation and support at client sites and temporary locations.Conducting regular maintenance checks at client sites.Updating technical documentation.Small to medium project delivery.Act as a single point of contact for clients with technical issues.Log all calls within the Service Desk call logging system.Resolve incidents, services requests and queries within specified service level agreements.Support bespoke ticketing systems and access control hardware.Troubleshoot basic network issues.Troubleshoot basic server and wireless issues.Escalate calls as necessary to senior levels or internal departments.Maintain the company Asset Database and track changes.Liaise with 3rd party service providers to ensure technical and operational requirements are in place for temporary event installations.Other technical duties as appropriate and necessaryWHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)Knowledge of Windows 10, 11.Experience of using MS Office 2016.Knowledge of remote access tools such as TeamViewer and AnyDesk.Experience in a Field Services role preferable.Experience installing hardware and software at client sites.Understanding of wired and wireless networks.Excellent analytical and problem-solving skills.Ability to overcome obstacles.Excellent communication and organisation skills both written and verbal.Experience within a customer/client facing environment.Interest in the Ticketing and Entertainment industry.Experience of working on a busy service desk preferable.Clean driving license.YOU (BEHAVIOURAL REQUIREMENTS)A highly motivated and conscientious individual.Excellent communication and customer care skills with the ability to deal confidently with people on all levels.A pro-active nature to include a flexible approach to hours of work and location of duties.Excellent time management skills.A calm, patient and professional manner.Confident in dealing with clients over the phone.You are passionate about the latest technology.Good organisational skills, with a high level of attention to detail.Excellent interpersonal skills with a positive and flexible approach to teamwork.Confident to escalate and issue or concerns in an appropriate and timely manner.The ability to effectively manage conflicting deadlines for multiple tasks.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.#TMjobs #Hybrid #LI-AH1
View Original Job Posting