Benefits Analyst

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?The Benefits Analyst, North America will be a key member of Genesys’ Total Rewards team, ensuring the success of the function. This position supporting US and Canada, will provide overall support for program implementation, communications, and administration. The Benefits Analyst will assist in ensuring benefit plans and programs are compliant with applicable laws and regulations.A keen attention to detail, ability to interpret complex data and draw conclusions is crucial. as well as having a high level of adaptability and responsiveness.   The individual will have the ability to juggle multiple tasks, handle sensitive information, make sound business decisions, influence business leaders, manage details, and deliver results in a fast paced and collaborative environment. Key Responsibilities:Day-to-day administration of health and welfare plans, life and disability insurance, voluntary benefits, including but not limited to enrolments, life events, death claims and troubleshooting data issuesWork with internal and external partners to test and update systems for accuracy of data exchangesResponds to employees’ inquiries and act as liaison between employees and vendorsWorks closely with benefits administration vendor, benefits consultants, insurance vendors and payroll to implement programs and policiesAct as subject matter expert on employee benefits for internal customers, vendors and auditorsAssist in all aspects of the annual open enrollment processResponsible for benefits billing and reconciliation of benefit accounts.Assist with and complete special projects as assignedMinimum Requirements:A bachelor’s degree and 3-5 years of experience in benefits administrationThorough organizational skills with demonstrated ability to multi-task and set priorities within tight timelines and high client expectationsThis individual must have an in depth understanding of federal and state regulations, filings and compliance requirements affecting employee benefits programs, including but not limited to ERISA, COBRA, FMLA and Employment Standards Act.  Demonstrated sophisticated problem-solving, decision-making, analytical and modeling skillsExcellent customer service skillsDesirable Skills:Working knowledge of technology solutions, including automated tools and familiarity with HRMS systems (Workday)#LI-RemoteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $72,350.00 - $141,950.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.