Customer Success Manager 2 - German Speaking

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  Customer Success Manager 2 - German SpeakingJob Summary    A great opportunity with our team in Frankfurt, we are looking for a Customer Success Manager CSM (m/f/d) with direct experience working with large scale customers to join us. Our Customer Success Managers (CSM) are pivotal in the delivery of services to a portfolio of Equinix clients, driving collaboration with clients and internal cross functional teams to manage customer implementations and meet client requirements efficiently. Our CSMs also own and manage a very broad range of account and service related client questions, requests, and issues to resolution and manage the on-going customer service relationship and serves as the primary point of contact through the client life cycle. ResponsibilitiesManages new and existing complex client installations, working cross functionally to deliver services in the agreed upon time frame and according to client expectations. Leads internal collaboration sessions to ensure quality assurance and control during the planning and implementationResponsible for owning and resolving a wide range of standard and non-standard client requests and account issues. Proposes and develops solutions cross functionally to solve non-standard client requestsResponsible for client satisfaction for a portfolio of clients measured via client surveys and other methodologyUnderstands clients’ footprint and contractual agreement. Proactively works to ensure contractual agreements are adhered toCollaborates with existing clients to gather and understand clients’ requirements for add-on services and independently takes action from opportunity to fulfillmentProfessionally interacts with clients, building strong relationships across various levels and disciplines within the portfolio of accountsEducates and orients clients in Equinix policies and procedures and client facing support and ordering systemsConducts client meetings and Quarterly Business Reviews. Responsible for preparing customized presentation material as required by clients and account teamCollaborates cross functionally with other countries and regions in the planning, reporting and delivery of multi-region deploymentsDemonstrates proper and prescribed use of Equinix systems, tools and processes (e.g. case management, ticketing system, etc.)Designated Subject Matter Expert for assigned departmental processesDevelops and maintains expertise on Equinix products and servicesParticipates in departmental special projects and cross functional initiatives with minimal direction and supportDevelops and builds strong relationships with Sales, Operations and other cross functional teamsSupports Sales Team to eliminate their involvement in non-sales activitiesDemonstrates knowledge of Data Centers including tour certifications as appropriateCollaborates with Marketing to identify potential clients for case studies for EquinixProvide guidance and mentoring to newer, less experienced CSMsQualificationsEducation and ExperienceSeveral years relevant industry experience, C-Level/executive business sales experience and enterprise knowledge results Proficient at planning and executing account strategies and maintaining effective long-term business relationships at the senior level with key decision makersIn depth knowledge of key segment trends specific to clients business and industryStrong knowledge and experience of sales methodologiesKnowledge, Skills, and AbilitiesSuccess driven self-starter with a self-motivational can do spirit and strong business attitudeCollaborative personality and able to build strong personal relationshipsHighly organized, with attention to detail and a dedication to resolving issuesCalm and effective under pressure. Able to remain professional in high stress situationsTechnical aptitude and understanding of the technical service industry preferredIntercultural proficiency in dealing internationally and with matrix organizationsAble to interact with all levels of internal and external clientsFlexible attitude in accepting unique and non-standard solutionsPossess excellent verbal communication, presenting and strong negotiation skillsFluent German and English language skills are requiredMust be able to travel both domestically and internationallyEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.