Page Wide Industrial Tech Service Senior Engineer

Page Wide Industrial Tech Service Senior EngineerDescription -Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways. Expert knowledge on the general/technical aspects of the job. Works on assignments that are highly complex in nature where a strong degree of independent judgment, initiative and technical knowledge are required to resolve problems. Work is completed independently and has ability to handle most unique situations. Frequently determines methods and procedures for new assignments. May supervise the activities of other non-exempt employee.Responsibilities: Ensure high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.Provide software service, pre- sales, post-sales or service delivery support.For Mission Critical Customers, provide proactive and some reactive services.Monitor operation performance and work on corrective action plans (if needed).Provide input about Customers business and industry trend information into Account Support Plan.Mentor /Coach new hires (HP or 3rd Party) on work process and procedures.Responsible for account growth and retention.Education and Experience Required: Minimum Vocational/Diploma/ Associate Degree (technical field) with 6+ years of working experience in related fields or Degree holder with 4-6 years relevant working experience.Experience with support of full range of PWI HP products in Customer base.Proactive account management and/or customer facing experience.Knowledge and Skills: Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices.Demonstrate state-of-the-art technical, functional or business knowledge.Recognized as an expert in one or more PWI products, in preference the C5x0.Demonstrated strong knowledge of O/S, UNIX, and networking.Demonstrate excellent communication, and presentation skills, with both verbal and written presentation.Prevent unplanned outages or data loss by proactively escalating issues.Superior Customer relationship building skills that help move from transactional relationship to long-term relationship activities with Customer.Ability to perform while under extremely high- pressure situations.Demonstrate skills in management, planning, problem solving, innovation, analysis, communication and negotiation.Preferred ITIL knowledge certification with the ability to communicate business and IT alignment value.Provides leadership and coaching to Field Technical Support Representatives.Develop basic knowledge of change management process and tools.Color Management and Image Quality experience.Adobe SW (Acrobat, Illustrator etc.), color profiles, pantone colors and spot color experience preferred.Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The typical base pay range for this role across the U.S. is $60,000-80,000. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.Job -ServicesSchedule -Full timeShift -No shift premium (United States of America)Travel -50%Relocation -YesEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.