Service Catalogue Delivery LeadDescription -Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.Digital Delivery Operations (DDO) is one of the fastest growing teams within the Managed Services organization. Our mandate is to manage E2E delivery operations for HP's contractual services business, focusing on contractual servicing offerings for enterprise Tier 1 accounts in the commercial domain, as well as internal HP employees.Job specifics/responsibilities:Management of a structured Service Catalogue of commercial customer capabilitiesProgram management for commercial deals enablement / implementation of DDO servicesPursuit / pre-sales support for solution design on new commercial opportunities, leveraging the Service Catalogue informationKey deliverables/accountabilities:Manage a Service Catalogue of commercial service capabilities.Manage service capabilities enablement to support relevant commercial opportunities.Support the enablement of all service capabilities within DDO organization.Manage strategic projects as identified in the POR of the DDO organization.Manage / implement customer Proofs-of-Concept for new service capabilities.Working relationships:InternalExecutive management sponsors and stakeholdersHP IT management and operational contactsRegional PursuitSales / Pre-salesPS GBU teamsCS delivery global teamsCS delivery regional teamsExternalStrategic commercial DaaS accountsExternal delivery partners / suppliersEducation (degree) and professional experience required:Bachelor/MasterExperience in virtual team environment.Other requirements:Fluent EnglishOther foreign languages knowledge would be an asset.Personal skills and qualities:Very strong customer communication & influencing.Very strong organizational skillsAbility to introduce structure in complex environments.Positive can-do attitude, innovative thinkingCustomer centric approachReady to work in global environment.Key business & technical skills:Program Management expertise & certifications (PgMP, LSS)Practical Service Delivery Management expertise, with focus on SSCCommercial PC business acumenFinancial management & modelling experienceSOAR process knowledge & custom deals costing.Account Transition Mgmt / DRA experience & knowledge.Service mgmt (ITIL) expertise and ITSM tools knowledge.Job -ServicesSchedule -Full timeShift -No shift premium (Mexico)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.
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