Customer Success Architect

As a Customer Success Architect at Workiva, you will be a driving force behind our commitment to customer and partner success. Your primary focus will be collaborating closely with valued partners and our shared customers to craft impactful early-lifecycle experiences that foster lasting success for all involved. As a strategic thinker, you will proactively identify opportunities for innovation and optimization, working hand-in-hand with cross-functional teams to implement solutions that drive customer satisfaction and loyalty. Your passion for customer success and deep understanding of Workiva's offerings will enable you to provide strategic guidance to customers and partners, maximizing the value they derive from our solutions. Join us in shaping an exceptional customer experience that elevates Workiva as an industry leader.Key Responsibilities:1. Deliver Value…Early: Collaborate closely with customers to understand their business goals and challenges, pinpointing specific areas where Workiva can deliver success. Define key positive business outcomes (PBOs) and success metrics in partnership with customers, ensuring alignment with their business objectives. Facilitate the attainment of quick wins and showcase the tangible benefits of Workiva in the early stages of engagement2. Partner Collaboration: Initiate and cultivate strong, collaborative relationships with our partner community, understanding their business models, goals, and values. Act as the face of our organization, embodying our commitment to partnership excellence and customer success. Serve as a bridge between our partners and internal teams, ensuring a smooth flow of information and alignment on strategic objectives in service to our mutual customer’s success3. Customer Graduation: Work closely with customers to assess their readiness to transition to a more traditional Customer Success Manager (CSM), ensuring that our customers not only achieve their initial implementation goals but also continue to thrive with our solutions in the long term. Collaborate with the customer and internal teams to ensure a smooth handoff while providing comprehensive documentation and insights about the customer's journey, ensuring continuity in support and success strategies.Qualifications:Minimum QualificationsBachelor's degree or equivalent combination of education and experience in a related field.2 years + of experience in customer-facing roles such as Customer Success, Product Manager, Solution Architect, and/or IT, Management, or Finance ConsultantPreferred Qualifications Self-motivated with a strong propensity for action, results, and continuous improvement and a high level of comfort working in ambiguityPassionate about customer success and tenacious at driving long-term customer valueHighly data-driven and meticulously detailed with a commitment to drive customer engagement towards business outcomes and value realizationExcellent communication skills, both written and verbal, with the ability to convey complex concepts clearlyAbility to work collaboratively across departments and influence stakeholders at all levels of the organizationTravel & Working ConditionsMust be able to travel up to 20% annuallyReliable internet access for any period working remotely, not in a Workiva office.Where You’ll WorkOur values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.Customer Success:  Always delight our customers.Trust: Rely on each other. Integrity: Do the right thing, every time. Collaboration: Share resources and work together. Innovation: Keep creating solutions and finding better ways. Inclusion: Support a diverse community where we all belong. Accountability: Be responsible for your success and failure.We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.At Workiva, you’ll enjoy: Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.Involvement: Ability to participate in Business Employee Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+), Veterans, Disabilities), Volunteering, Company wide celebrations, and moreWork-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work. Learn more about life at Workiva: https://www.linkedin.com/company/workiva/Learn more about benefits: https://www.workiva.com/careers/benefitsWorkiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation.  Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.  Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.#LI-LC1