Customer Success Manager

As a Customer Success Manager at Clarivate, you will be responsible for ensuring renewal and retention of subscription licenses through implementation and usage of all Clarivate Life Science solutions while also finding opportunities to upsell our products. You will need working familiarity with each Clarivate service. The ability to work independently, as well as in a collaborative, cross-functional team environment is imperative as this position will work closely with Sales, Product Management & Marketing.You will also be involved in ensuring that Clarivate's services are being delivered on what is promised and ensuring that the customers are fully utilizing the services. The Client Success Manager will have a foundational understanding of the industry and work to gain basic product knowledge and an understanding of their assigned client’s needs.About you - experience, education, skills, and accomplishmentsBachelor's Degree in a related field or equivalent relevant work experienceMinimum 3-5 years of customer success experienceMinimum 2-3 years in healthcareIt would be great if you have...Experience with pharmaceutical customersPrevious sales or account management rolesMS degreeWhat you will be doing in this roleDevelop new and existing relationships with client organizations and work toward deep integration and widespread usage of Clarivate services among assigned clientsMaintain up to date records of all client interactions, results and in SalesforceReview and analyze product usage regularly to identify trends and monitor client healthSend prescribed outreach as appropriate to client such as market updates, key findings, webinars, solution changes, new users and latent usersSchedule, coordinate and execute basic training sessions and present content in accordance with Clarivate brandingConvey key insights pertaining to product usage, product perception, and competitors gleaned from client interaction to Sales, Client Services, Marketing, and Product Management teams Provide input on trends and needs of the client base in line with the capabilities of Clarivate services Communicate with client base to understand internal needs and pain points. Determine where Clarivate services addresses those needs, where we may fall short, and identify opportunities that could be passed along to Product Management as feature enhancements, Sales for sales leads, and/or Analytics for custom analytics projectsOwn the service portion of the client relationship to uncover upsell opportunities and coordinate with the Account Manager and Analytics teams to ensure design, development, sales, and delivery of analytic projectsHours of WorkFull time, permanentThis position can be performed hybrid near any of our US offices, east coast preferredThis position requires up to 50% travel and occasional global travel#LI-HybridClarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled