We are seeking a skilled Salesforce.com Business Analyst (Capability Owner) to join our Intellectual Property team. In this role you will be a key influencer in helping us rebuild and transform our existing systems and streamline operations. The ideal candidate will play a crucial part in bridging the gap between business needs and technical solutions, leveraging their expertise in Salesforce.com to enhance and optimize our customer relationship management (CRM) platform.We would love to speak with you if you have a deep understanding of business processes, strong analytical skills, and the ability to translate complex requirements into efficient Salesforce solutions.About You – experience, education, skills, and accomplishmentsBachelor's degree in Business Administration, Information Technology, or a related field.10 years’ experience as a Salesforce.com Business Analyst, with a strong understanding of CRM concepts.Proficiency in Salesforce.com configuration, customization, and data management.Solid understanding of business processes and the ability to translate business requirements into technical solutions.It would be great if you also have . . .Salesforce.com Administrator and/or Business Analyst certifications are highly desirable.Experience with Salesforce.com Lightning Experience is a plus.The desire to learn and grow in a continuous learning culture with a focus on innovation and thinking forward.A solid understating of the transformational process and testingAn executive presence and familiarity working in large organizations with keen focus on stakeholder experience and interdepartmental team dynamicsWhat will you be doing in this role?Collaborate with key stakeholders to understand and document business requirements related to Salesforce.com.Conduct thorough analysis of business processes and identify opportunities for improvement and optimization.Work closely with developers to implement and test custom solutions, ensuring alignment with business requirements.Manage data quality and integrity within Salesforce.com, including data cleansing, migration, and integration with other systems.Collaborate with IT teams to design and implement data integration solutions.Develop and maintain reports and dashboards to provide insights into key performance indicators and business metrics.Assist in the creation of data-driven strategies to enhance decision-making processes.Provide training and support to end-users, ensuring they can effectively utilize Salesforce.com features and functionalities.Assist in managing and implementing changes to Salesforce.com configurations, ensuring minimal disruption to business operations.Facilitate communication and training related to system changes.About the TeamWe are a small international team that make a global impact. Our primary focus is to ensure our customers receive a best-in-class service experience using our products. We achieve this through our focus on proactive/preventative measurements, attention to detail, goal setting and clear communication.Hours of WorkThis is a full-time position, primarily working core business hours in the Eastern U.S. & UK time zones, with flexibility to adjust to various global time zones as needed. This is a hybrid position working in the office up to 3 days a week.#CB#LI-SG1#LI HybridClarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
View Original Job Posting