As the world's largest car sharing marketplace, Turo is growing and hiring talent in the US, Canada, United Kingdom, France, and Australia. Our collaborative teams encourage you to be curious and bring new ideas that will drive our company’s mission. Turo prides itself on its culture that celebrates diversity and gives everyone space to learn and grow.
About the team
We are looking for an ambitious, hard-working Claims Team Lead who is driven to grow at Turo. This Lead role will primarily support our total loss team and helping us minimize costs for storage and towing, and to maximize returns on our salvage.
What you’ll do:
Your main focus will be on Total Loss storage, release issues, and monitor the sale of Turo salvage.
Train and develop workflows for the total loss team and general floor to help mitigate storage issues.
Work with our vendors to develop processes and monitor progress.
Develop and generate process improvements along with different types of project work.
Communicate with leaders on the progress of salvage returns and storage.
Providing oversight for the administration of reserves and salvage sales.
Work with salvage vendor on the preservation and protection of vehicles
Assist in training with associates on vehicle moves and negotiations of storage costs.
Be a subject-matter expert with our Biz Ops team on Origami and system support for total loss
Your profile:
2+ year claims expertise and strong knowledge of total loss handling.
Strong written and verbal communication skills
Flexible, Adaptable, while displaying learning agility
Positive and hard-working
Exceptional negotiation skills
Able to coach and influence others.
Outstanding conflict resolution and de-escalation skills
Ability to work in a fast-paced environment and be able to multitask
Excellent follow-through and attention to detail
Commitment to high responsiveness and availability
Comfortable providing coaching and feedback
Embraces Turo’s values
Bonus if you have:
1+ year Turo claims expertise
The Phoenix base salary target range for this full-time position is $52,000-$58,500 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process. Please note that the salary range listed in this posting reflects the base salary only, and does not include bonus (if applicable), equity, or benefits.
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Benefits
Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
$2,000 Learning & Development stipend to invest in your professional development
$1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
$100 USD Monthly Turo travel credit
Cell phone, internet and Fringe benefit stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
Annual Turbo Week (week-long, company-wide conference)
We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.
Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.
Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.
Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com .
About Turo
Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, France, UK and Australia. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet.
Discover Turo at https://turo.co m , the App Store, and Google Play, and check out our blog, Field Note s .
Read more about the Turo culture according to Turo CEO, Andre Haddad.
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