Indigo Order Management Specialist

Indigo Order Management SpecialistDescription -Within HP, Industrial Print is a ~2B$ business with the ambition and the opportunity to grow and significantly scale thanks to our great HW, Supplies and Services portfolio (Indigo and PWP). To make this happen, best in class processes and tools are necessary!The Israel Indigo Order Management Specialist is part of the EMEA Customer Experience team that applies developed level of subject matter knowledge to solve a variety of common business and customer issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.Responsibilities: Prepares materials to communicate issue resolution for external customers.Reviews and analyzes reports detailing performance indicators, sales trends, and other sales data-related analysis, providing recommendations as appropriate.Analyzes additional supplies orders for customers (checks item lifespan, impressions forecast, previous month shipments etc.)/investigates reason for additional request (technical issues, customer stock levels etc.). Helps control over-shipments according to targets set by business.Maintains connection and delivers up-to-date information to Supplies Business Manager.Inform customers of order status.Monthly collection of number of pages printed by the customers. Contacts direct and indirect customers at the end of each month to collect the number of printed pages. Records data and posts the number of printed pages.Supports customers to use the ordering platforms (process enrollments, escalate IT issues, advise on tips and tricks or fixes).Processes backorders (allocation and stock assignment for products not in stock at that time).Manages post-sales order management (e.g., specialized product builds, performance reports, data analysis); handles a limited number of highly complex customer accounts.Coordinates non-exempt and Entry level team members by providing project management (e.g., coordinates day-to-day activities), mentoring, and coaching.Manages open order (backlog) report issues resolution and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues as necessary.Ensures resolution of order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject matter expert to other departments on sales data management topics.Education and Experience Required: First level university degree with recommended focus in business or finance.Typically 2-4 years of experience.Experience in Customer service/support.General computer skills (Operating System - Windows 10), experience in working with MS Office applications: Excel, Word, and PowerPoint.Knowledge and Skills: Strong communication skills (e.g. written, verbal, presentation); mastery in English and Hebrew.Hands on knowledge of process management and/or operations managementAbility to work on a team, develop relationships, collaborate across business units, and accomplish goals.Solid understanding of local legal compliance issues.Advanced problem-solving and analytical skills.Advanced time management skills.Basic project management skills.Proactive, self-motivation look for alternatives to get things done in a wide stakeholder's environment.#LI-POSTJob -Sales OperationsSchedule -Full timeShift -No shift premium (Israel)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.