Technical Delivery Manager

Technical Delivery ManagerDescription -ResponsibilitiesAct as a single point of contact for the customer for all managed service elements in scopeParticipate in the customer’s steering group meetings.Advise on and be part of the customer’s governance for HP.Gather customers’ requirements, analyze them, and provide feedback.Effectively handle customer requests and priorities.Understand Customer Digital Experience goals, strategic plans, and constraints to advise on the best use of PIXM service.Analyze customer’s data and provide actionable insights to customers.Identify and justify automation opportunities based on value to the customer.Support customer initiatives in HP’s areas of operations.Build content based on customers’ requirements and manage and collaborate with the remote MS team for advanced scripting.Provide new insights to integrate HP with existing solutions and internal processes.Work with the CSMs to position HP with customers’ service owners.Deliver service elements against a set of Service Levels.Identify and deliver against agreed use cases.Work with the Account teams to support the operationalization of Nexthink inside the Customer organization.Prepare weekly, monthly, and quarterly reports internally for the Managed Services’ management and the customer.Prepare all customer-facing and internal deliverables.Coordinate and communicate all aspects of the Managed Services activities with other teams, such as Sales, Support, and Customer Success.Escalate internally and externally when required.Stay current on product development/releases to a level required for the above activities;Skills and Qualifications Required:BA/BS preferred in computer science or computer engineering. Minimum of 5 years of experience in technical consulting, analytics & automationDemonstrated skills in data analysisDrive to provide actionable insights and automation.Experience with transformation projects (e.g., Win10, O365)Extensive technical knowledge of end-user computingCollaborative ability to work with dispersed teams, such as the CTOs, product management, and support, to get the right solution delivered and drive feature innovation gathered from customer inputDeep knowledge of IT operationsAbility to learn new technologies quicklyDemonstrated ability to collect and manage customer feedback, understand customer pain points, and provide viable solutions.Excellent communication, social awareness, customer-facing, and teamwork skillsExceptional problem management skillsAbility to handle challenging environmentsEnthusiasm for working in an international, collaborative, and fast-paced environment and learning new technologiesExcellent knowledge of Microsoft Windows and Linux clients and its applications Preferred:Practical knowledge of SQL, XML, windows PowerShell,Practical experience with data integration methods and technologies,Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and analytics. Job -ServicesSchedule -Full timeShift -No shift premium (United States of America)Travel -Not SpecifiedRelocation -NoEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.