Supervisor, Data Center Customer Operations

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Supervisor, Data Center Customer OperationsJob Summary:The supervisor provides immediate supervision to a team of customer operations engineers. Assigns tasks and monitors work at frequent intervals. Maintains schedules and workflow of the team. With the new expansion in Chennai, the team will be growing in the coming years, and the Supervisor will need to take the lead on all recruitment activity including to help build and craft careers of new employees and enable to them to grow professionally.Responsibilities:1) LeadershipProvides immediate supervision to a group of Customer Operations EngineersAssigns, instructs, and supervises the teamPlans core duties for the team to completeAbility to manage and supervise a project teamManages personnel compared to workloadEnsures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensures full compliance with quality assurance program2) Systems SupportTroubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fixSummarizes the findings during the troubleshooting and produces Incident Reports for the customerPerforms troubleshooting and supports customers3) InstallationUnderstands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cablesPerforms testing of cables before handing to customer4) Vendor ManagementManages, briefs, and instructs vendors for installation, testing, and labeling5) MaintenancePerforms preventive maintenance to data center equipment to prevent faults from occurring6) Project ManagementHandles multiple projects and assists in designating work to team7) Technical ExpertiseExtensive knowledge in network and equipment platforms, systems, and circuitsQualifications:Typically requires a minimum of 5-7 years of related experience, preferably in Data Center Operations ManagementBachelor’s degree preferably in Telecommunications, Electronic, Mechatronic, System information or relatedFluent in English and Tamil